Steve Hepworth Email and Phone Number

Selected achievements: o Created and implemented a new staff and agent training processo Collaborated with marketing to develop our brand display format at education fairso Developed a new process for logging engagement activities on SalesforceResponsibilities: collaborating with colleagues in more than 10 countries around the world, coordinating training for new and existing products, processes and on-boarding new staff. Ensuring that the Sales teams stick to important deadlines during the sales calendar and troubleshooting to support the team to sell programmes. Project managing across both the Sales and the Global Engagement and Partnerships Teams. Coordinating and assisting with internal and external events.

Selected achievements:o Created and implemented the new university wide exchange programme processo Developed new strategies for increasing outward mobility across ten Departments o Led the collaboration with other sectors of the institution to refine overseas field trip policiesResponsibilities:Develop and manage service delivery and programme development of outward mobility and exchange programmes internally and externally with a focus on the delivery of a superior customer experience for two faculties (Faculty of Social Sciences and Humanities & Faculty of Science and Technology). Conduct relationship management of internal stakeholders and overseas partners for all faculty exchange programmes, building strong two-way communication channels and ensuring the effective exchange of information throughout the recruiting, admissions and delivery phases of programmes.Advise prospective outgoing exchange students on all aspects of faculty based exchange programmes at the University of Westminster and to undertake all administration related to the operations of the programme. Giving detailed information on programme content, applicant eligibility, admissions requirements, student support services, costs, visa regulations, living costs, funding possibilities. Ensure that the Outward Mobility policies and procedures are developed, accurate and up-to-date. Plan, prepare and deliver student information and pre-departure sessions to students several times a year. Engage with the objectives of the University’s outward mobility targets. Collating and analysing data and reporting on various aspects of existing programme management and new partnership developments, including market updates; process/systems developments for both existing and new programmes; updates on service improvement initiatives; partner performance and partner management activities; new partnership developments; student numbers; and recruitment activities.

Selected achievements:o Coordinated more engaging “European Study Abroad” orientations o Conducted recruitment presentations in Germany, Denmark, France & Switzerland o Present detailed reports on student survey analysis and data trendsResponsibilities:Manage the Graduate Study Abroad & European Study Abroad Programme for inbound international students applying to the University of Westminster for a single semester. Travel to recruit students to undertake the programme from partner institutions around the globe.Support current and completed Education Abroad students by resolving any issues, questions and problems they may have regarding any aspect of their experience at Westminster. Conduct the day-to-day relationship management of overseas partners (universities, recruiting organisations, agencies etc.) for all programmes, by building strong two-way communication channels and ensuring the effective exchange of information.Coordinate programme development and implement the successful delivery of all the programmes, whilst also promoting the University’s Education Abroad programmes both internally and externally, and to represent the University in the UK and overseas.Collaborate with colleagues to plan, prepare and deliver student orientation programmes to 1500+ students several times a year. Conduct regular reporting on various aspects of existing programme management and new partnership developments, including market updates; process/systems developments for both existing and new programmes; updates on service improvement initiatives; partner performance and partner management activities; new partnership developments; student numbers; and recruitment activities.

Selected achievements:o Consistently grew the number of outbound students undertaking an exchange – growth of over 100% in 2014o Managed, recruited and trained up to 20 students leaders a year, who in turn, oversaw more than 85 students during the annual volunteer Peer Adviser Programo Managed semester and annual event based budgets in excess of $90,000 per evento Organised and embarked on a “staff exchange program” at Aarhus University in Denmarko Led the Communications Team in the creation of marketing collateral for a myriad of Global Student Mobility programs including brochures, banners and expo displayso Emcee at the IEAA “Homecoming Forum” and the Deakin “Beach Welcome Program” and other events associated with Deakin International and Global Student MobilityEvent development and management:o Beach Welcome Program - Biannual 3 day orientation program for over 200 incoming international students. The event is held off-campus and includes a full schedule of outdoor activities, evening functions and delivering essential orientation information around cultural adjustment and expectations. o Deakin University Study Overseas Expo – Organised an annual Expo that hosts several overseas partner universities to promote their programs to Deakin students. o NAFSA Deakin Receptions – St Louis 2013, San Diego 2014, Boston 2015o Biannual full day “Pre-departure Sessions” for over 200 outbound exchange studentsResponsibilities:Manage outbound exchange to North America in the Deakin Global Student Mobility Office. The role includes managing enrolment of students to partner programs, delivering information and pre-departure sessions and organising all related events. Assist with the development of marketing and communication strategies, promotional plans, website information and publications to encourage international and domestic students to participate in mobility programs.

Selected achievements:o Responsible for meeting & greeting celebrity guests at evento Main liaison with foundation donorso Managed guest listResponsibilities:Assisted with the coordination of the LMCF's "Christmas In July" charity luncheon, held at the Melbourne Convention and Exhibition Centre for 1,000 guests.

Selected achievements:o Managed guest registration at the Mini Club Centre and supervised staffo Coordinated rosters, planned and oversaw daily events o Facilitated solutions from customer feedback o Completed my Royal Life Saving Pool Lifeguard CertificateResponsibilities:Directly supervised staff from a myriad of cultural backgrounds, coordinated events and performed other managerial tasks when the manager was unavailable over a 6 day working week.

Selected achievements:o Managed the "Teen Club" program o Coordinated daily eventso Created an original new event to use in a 10 day event roster.Responsibilities:Entertained children and young adults from a myriad of cultural backgrounds during a 6 day working week.