Steve Hoffman Email & Phone Number

997 G Street, Chula Vista, Ca 91910

• Manage entire domain environment, network and server infrastructure, and technical support team across domestic and international locations• Build, support and deploy physical and virtual production servers including MS Server (standalone and Hyper-V), Exchange, MSSQL, SharePoint.• Successfully planned, managed, and implemented Office365 migration from on-premise Exchange & SharePoint environment.• Manage Sonicwall firewalls, network security, as well as remote user access across WAN environment through multi-site VPN links• Negotiate and manage Internet connectivity (ISP) relationship for multiple sites.• Active Directory and Exchange Administration for 75 domain accounts and mailboxes.• Resolve server and network related technical challenges • Familiarity with basic safeguarding NIST SP 800-171 security controls• Architect, deploy and manage enterprise backup solution to improve continuity of operations / disaster recovery• Monitor and ensure security of company network • Setup monitoring and alerting of production systems• Manage desktop support for 100+ local and remote devices.• Forecast and manage yearly IT budget(s) • Manage contracts and vendor relationships • Plan hardware and software deployments • Select and purchase hardware and software • Mentor and provide training to team members• Support in-house webserver for hosting 5 websites• Maintain hybrid NEC digital/VOIP PBX phone system and cellular communications• Develop and implement IT policies and procedures • Conduct routine comprehensive audits of IT infrastructure and policies • Document IT processes and create physical & logical infrastructure diagrams

Management and support of all computer support/helpdesk on-site and remote for 4 separate companies with 1200+ employees worldwide.Supervise for 5 IT PC Support Specialists and Technicians.Responsible for interviewing, hiring, employee reviews, merit reviews and terminations for all PC Support Specialists and IT Technicians.Provide upper tier level support for the desktop support specialists.Managing 2 Singapore and 2 Philippines IT Administrators including interviewing, hiring and upper-level support for all IT concerns.Responsible for providing on-call after hour support for all Philippines and Asia IT related issues including supporting 300+ remote users throughout Singapore, Taiwan, China, Malaysia, and the Philippines. Assisting with Sarbanes Oxley (SOX) compliance and yearly company audits.Client Master for the ADP Netsecure User Administration – Primarily responsible for digital certificate issuance, assigning profile security permissions and user role assignments, password resets, end-user support, and contacting technical support. Portal Administrator for ADP Workforce Now company portal – Primarily responsible for new user creation, security group assignments including payroll security permissions, payroll reporting technical assistance, end-user support and training.Co-Primary associate responsible for the IT portion of the Business Continuity Plan and disaster recovery.Blackberry Enterprise Server administration and upper-level support for 200+ RIM devices and BES problems and errors.AT&T Premier Administration including management and organization of 200+ cellular & Blackberry accounts including analyzing, ordering, and adding/removing features.Entirely responsible for the distribution of all IT problem requests using an internal ticketing system.Managing all aspects of Active Directory.Managing corporate antivirus software and implementation of transition to Sophos Endpoint Management software.

Responsibilities included all computer support/helpdesk on-site for a wireless ultra-wide band (UWB) company with 75+ employeesAdministered 9 windows 2000 & 2003 servers running AD, DNS, DHCP, SQL 2000 databases, exchange 2003, VSS, FTP, helpdesk, intranet web services, RIS, Symantec corporate, CA arcserve backups, and license server for CAD toolsAdministered 3 Linux servers running RHEL 3.0 and a 10 node cluster running SGE 6.0, NFS, NIS, F\S SAMBAAdministered 26 VSS and 3 SQL 2000 databases; Ordered & built all PC and Linux systems on-siteAdministered all on-site windows resources, user accounts, and printers using active directory group policiesProvided consistent OS proactive patching, software updates, and windows upgrades on all critical servers and workstations in the local domain.Managed the corporate Exchange server 2003 and OWA Managed corporate storage/backup allocation and facilitated web-filtering using Symantec Mail SecurityResponsible for data protection and disaster recovery of all on-site corporate data and maintain offsite archiving of tapes (DLT) to comply with corporate document retention practices.Researched and provided technical input on hardware and software purchasesManaged and tracked hardware, software, and maintenance contracts with external vendors using Access 2003 and SQL 2000Ensured licensing is up-to-date and in compliance for all software used in the enterpriseSupported users working exclusively off-site using WatchGuard firebox VPN for remote access

Bachelor Of Science (Bs), Information Systems

Activities and Societies: Phi Kappa Theta

Bachelor Of Science (B.S.), Information Technology