Lead this membership organization of more than 60 community-based human services nonprofits, operating a unique BPO / shared-service organization that provides capacity and staff for shared programs and services supporting the member organizations.* Significantly grew number of members in the network (roughly tripled over 10 years)* Dramatically improved member satisfaction (all-time best net promoter score currently)* Drove culture and employee satisfaction resulting in near-zero staff turnover 3 years in row* Substantially increased the diversity (racial and other) of staff, membership, and Board

Lecturer of Finance

Accountable for quality improvement program spanning all technology delivery and support disciplines enterprise-wide, involving the work of over 1,000 FTE in this global firm providing technology and services that enable its clients to establish and optimize online sales channels.

Director, Information Technology Shared Service Organization (2007 – 2012)Director, Continuous Improvement – Information Technology Division (2004 - 2006)Director, Financial and HR Systems (2003 - 2004)