Interim manager | consultant | contractor | project manager | stakeholder engagement | business process re-engineering | strategic consultingBusiness created to leverage experience gained across various roles including the above capabilities. Customers range from small credit hire operators to large multi-national insurers. Key goals are to deliver cost savings, improved margins, greater efficiency and re-engineered processes. Adopting an iterative approach linked with stakeholder engagement to achieving efficiency goals has delivered annualised savings of c.£6m for one service adopter. Other consultations have involved critically assessing software solutions currently available in the marketplace, selecting delivery of best fit and implementing the solution on site while influencing at all levels, and creating a bespoke team to deliver the financial benefits.Department realignment to match strategic expectations, including managing an increased volume through a reduced headcount - adopting an outsourced strategy enabled the required flexibility to be delivered while ensuring greater visibility was gained, allowing more effective controls to be implemented. Cradle to grave solution implementation delivers headcount efficiency and re-engineered process to drive an enhanced customer journey.

India & UK Ops Lead.

Reporting to the COO. Strategic management of commercial accounts and client relationships. Analysis of data trends to support insurer principals' strategic direction. Create application and reporting improvements to streamline process and refine straegy. Management and development of data-sources and web-services to link client requirements. Create layered reporting templates for all stakeholders, exacting influence at all levels from Exec Director level to operational team leaders. Identify weaknesses in Principals' process where claim leakage could exist. Demonstrate success to principals at review discussions. Manage forecast of existing & prospective client portfolio, enabling budget projections.

Reporting directly to the CEO and sitting on the Operations Baord and Executive Board.Contributor to shareholder board meetings in the City. Management of multiple departments responsible for cash lifecycle management from invoicing to collection. Resposibility for operations strategy with the Operations Board. Managing layered structure across each department of 100+ people, in total. Managed cash collection through efficient workflow development and reporting. Implemented balanced scorecard across the teams to align individual handlers KPIs with the core business goals. Developed strong relationships with many UK insurers from a business partner and claimant perspective.

Seconded to interim department manager role to build required cash collection function and structure. Recruited at all levels to grow the existing operation five-fold. Defined KPIs and developed MI to highlight the business position. Developed a strategic direction and created workflow in support to address the existing deficits. Department cash collection increased from £3m to £10m per month due to clear direction from the management team and workflow methodologies. Engaged with insurers to discuss bulk case settlements. Technical reference point for the operational teams and brand subsidiaries. Generated market strategy and philosohpy, sitting on the trade body "The Accident Management Association" - now merged and rebranded as "The CHO".

Senior member of the claims management team with 9 reporting lines. Responsible for debt management and development of external relationships. Integrated a business acquisition into existing process, carrying out due dilligence on the acquired debt, testing against sale warranties and valuing this part of the acquisition for the Board. Account managemet of key referral sources and responsile for change management within the department. Ran formal supplier tenders for legal services to create a legal panel for PI revenues. Created contracts for external partner services. Implemented improved workflow and performance management measures.

Case manager for fast track motor claims, Criminal Injury Compensation claims and some employment disputes. Assessing the client's legal position, providing advice regarding the retainer and then advising on their position. Assessing liability aspects of their case and advising regarding quantum aspects. Preparing CPR-compliant statements from the client and any relevant witnesses. Preparing Part 36 offer pack and litigation bundle. Collection of costs both by way of predictable fees and assessed.

Started with a year in Personal Lines underwriting rating risks from private motor, home buildings and contents, caravan, small craft and personal accident cover. Advising broker channel of the appropriate premium level. Senior referral point for non-standard risks with branch authority to waive terms and premiums. Moved into claims from May 1995, remaining thereuntil 2001. Moved locations within the business and helped create a new model office for direct business in Burnley. Following two mergers and acquisitons moved to Manchester liability claims unit handling large loss motor, EL/PL & disease claims including mesothelioma.