Steve Jackson Email & Phone Number

Boise, Id, Us

- Manage the day-to-day operations of the IT department supporting 370+ users in Boise and Hawaii offices- Manage department budget and all forecasting for the annual budget- Manage IT team including network, systems admin and helpdesk positions. Including responsibility for annual reviews and assignment of daily/weekly work assignments.- Responsible for all IT systems including active directory, 365 apps including email, network resources (VPN, firewall, switching), HR and accounting systems, and primary aviation systems- Provide IT support to all company business units including aircraft sales, charter, FBO, MRO, commercial fueling and all administrative areas- Responsible for creating and maintaining company policies adhering to IT SOX compliance- Cross-functional team management to support company projects and initiatives- Decreased IT annual budget by $125k by eliminating waste areas and adding new systems to automate manual processes- Improved IT system uptime and reliability by replacing legacy server infrastructure and deploying new MS Hyper-V environment to virtualize server environment- Responsible for all vendor management and vendor engagements for both IT and security within the organization- Created 3-year growth plan based on the objectives of the organization and specific areas where IT and security need to grow with the business

Fort Worth, Texas, Us

- Manage team of application engineers who support large acute health systems, non-acute and government projects within the organization for the US and Canada - Responsible for the alignment of key technical resources to support the most complex projects for database/system build and integration of customer systems - Work with product management and engineering teams to facilitate cross-functional support with Point of Care and Central Pharmacy product line development- Create and maintain technical documentation to support the cross-functional teams within the Professional Services organization- Manage vendor relationships with Cerner and Epic to support ongoing collaboration with integration projects- Work with marketing and product management to establish services model for new Point of Care products- Perform ongoing team development and annual review to ensure proper career path growth and alignment- Lead collaboration committees to develop new technical roles, and define new implementation strategies- Coordinate ongoing training and support initiatives to our international division, to better align our implementation strategies in the international markets

Boise, Idaho, Us

- Managed Implementation and Training Teams for Idaho HIE program- Performed Privacy Officer role for HIPAA compliance within the organization- Coordinated project portfolio to integrate hospitals and clinics into HIE program- Supported vendor management relationships to assist with integration requirements for HIE program- Worked with sales and marketing to facilitate client opportunities with Idaho Healthcare community- Performed annual review process and helped define career paths within the organization for team members - Defined and maintain departmental policies and procedures to align with organizational requirements- Managed SharePoint site administration and development for in-house departmental use- Completed key integration projects to HIE partners, such as IRIS (Immunization Reminder Immunization System) to provide statewide immunization history- Identified data standards use within the HIE portal: CCDA, HL7, EDI and Flat File to support providers utilizing the HIE program

Fort Worth, Texas, Us

- Managed vendor integration project portfolio for the Western Division of Omnicell (US and Canada)- Coordinated all new and existing customer technical integrations and vendor interface conversion projects- Integrated Omnicell pharmacy and supply side systems utilizing HL7, XML and EDI X12 formats- Performed integration with industry vendors such as Epic, Cerner, Meditech, McKesson, Amerisource and Cardinal- Worked with corporate engineering on new integration projects with national government accounts- Managed workload and assigned projects to Western division interface engineering team- Worked with corporate sales to facilitate new and existing client opportunities utilizing technical industry integration standards

Kansas City, Missouri, Us

- Managed onsite technical team which supports the client production environment within Millennium (EMR/EHR) at a prominent pediatric hospital in Los Angeles- Owned client relationship, including daily and weekly client meetings related to projects and AMS onsite client support - Managed the ongoing client change control process for contracted non-prod and production domain changes- Responsible for creating a seamless transition of consulting projects to AMS support team- Worked with the production support staff back in Kansas City to ensure client break/fix and configuration requests are meeting contracted service level agreements- Created routine AMS productivity reports for executive leadership within Cerner and client organization- Performed onsite collaboration needs between the Cerner and client teams to ensure the ongoing client needs were met from a partner and contractual standpoint

Oregon

- Achieved Meaningful Use readiness for the health system by upgrading Horizon Clinicals (EMR) to v10.3- Performed discovery meetings with hospital stakeholders to evaluate project scope, deliverables, project constraints, and costs for current and future IT projects- Managed 4-5 medium to large scale enterprise projects simultaneously throughout the organization- Worked with executive leadership (c-suite) to coordinate, prioritize, and execute projects within the health system- Performed budgeting and forecasting for medium to large scale projects within each calendar year- Assisted with the research and acquisition of innovative technologies to meet the growing needs of the organization

Fort Worth, Texas, Us

- Managed Omnicell project team and coordinated on-site installation/training of Omnicell medication and supply automation systems to hospital staff for the NW region (including Canada)- Configured Omnicell hardware and software systems to meet individual customer specifications- Performed all project management and team leadership roles for the duration of each project - Completed hardware and software upgrades to existing customer base to ensure ongoing customer satisfaction with Omnicell products - Provided 24/7 support during each project to guarantee customer expectations and needs are met - Performed field training and mentoring for new Omnicell employees

- Responsible for developing and maintaining long term relationships with new and existing commercial business developers by identifying new business opportunities and establishing contact leads- Evaluated projects for revenue opportunity, determine resources needed to support project and make final recommendation to VP of Sales- Sold Fiber Optic Internet, Metro Ethernet (MAN), and Dark Fiber circuits to business customers- Work as technical liaison between Business Sales Associates and business customers- Coordinated implementation of Bend Broadband products involving plant and NOC resources - Helped troubleshoot customer issues involving Fiber Optic circuits, WiFi, and VOIP products- Worked with the NOC and headend teams to ensure customer connections were established correctly to meet contractual needs

Bend, Oregon, Us

- Implemented Active Directory and Group Policy, along with SMS for desktop management- Managed LAN/WAN and WIFI network infrastructure for 7 office locations in Central Oregon- Supervised network technicians and helped facilitate training and growth goals- Managed 40+ Windows 2000/2003 servers and Microsoft 2003 Exchange Server- Supported recent EMR (Electronic Medical Record) implementation for all clinic locations- Assisted with the development of IT project plans to help meet company business objectives- Helped with the creation and execution of the annual IT budget- Performed and maintained all enterprise backup solutions

Dublin, Oh, Us

- Performed on-site installation/training of Pyxis medication/supply automation systems to hospital staff for the Pacific Northwest territory- Configured Pyxis hardware and software systems to customer specifications- Performed all project management duties for the duration of each project- Assisted the corporate sales staff with technical assessments of new customer opportunities - Helped facilitate training for new Pyxis employees

Us

- Provided desktop and network support to 250+ local and field employees - Supported 20+ Netware 5/6 and NT/2000 Servers, and Groupwise email system- Administered and supported industry standard/proprietary enterprise software solutions- Created user documentation for in-house software applications- Researched new technologies and devised plans for optimization and growth of company IT infrastructure

Nashville, Tn, Us

- Performed on-site installation and training of McKesson COLD and Document Imaging systems for hospital and banking client base within the United States- Supervised field and in-house technical support representatives for troubleshooting needs- Managed implementation projects before, during and after installation for client support- Worked with engineering and product teams to develop new product features

New York, New York, Us

- Processed medical claims for PPO claims division- Supported IT infrastructure for administrative and clinical staff- Performed ongoing training and education to staff members as it related to new and existing technologies utilized by the organization

Computer Information Systems

High School Diploma