Steve Jerrell Email & Phone Number

Steve is the Service Director at Nalley BMW Decatur where he manages a team of technicians and service consultants focused on quality repairs and service excellence. He provides customer service assistance requiring technical skills and background. He helps to manage overall customer satisfaction and service experience. Steve has 20+ years of professional automotive technical repair and diagnostic experience with virtually all makes and models, both old and new. His background experience includes repair and troubleshooting all types of automotive problems, managing teams of technicians to improve productivity and quality of service and repair, managing inventory and consumables associated with automotive service, managing customer experience and providing creative solutions to service problems. Steve has a bachelor’s degree in Finance from Kennesaw State University. Steve is a natural leader with a strong desire to succeed. • 7 years in technical management experience• Extensive technical and diagnostic repair background on both foreign and domestic automobiles, new and old• Team player and problem solver• Services sales experience • Experience managing large teams• Experience in managing customer satisfaction and customer experience • Experienced in managing employee quality of work environment• Experience creating solutions for service in the ever changing automotive industry• Skilled in Employee Training• Skilled in customer retention

Listed skills include Customer Experience, Customer Service Management, Microsoft Office, Management, and 3 others.