Business Development Manager with the UK's market leader in Pawnbroking. Currently developing our online business. Driving the brand and increasing our market share.

Area Manager for the market leader in the Wirral location overseeing a strong, focussed team of Managers within the Home Collected Credit sector. Building the business, strengthening the team and driving results through Energy and Commitment. A customer centric role which demands efficiency, discipline, forward thinking and an eye for detail.

Working for the market leader in this sector. Managing a team of 6 Self Employed Agents who serve customers in Wirral area with short term, unsecured cash loans. Putting great customer outcomes first and providing a best in class service. Developing, supporting and growing the team, increasing the customer base and promptly visiting customers in their homes to resolve any issues they may have with a sympathetic approach. Responsible for all cash collections, compliant lending and ensuring all operations are conducted within company and FCA rules and regulations. I handle customer queries and complaints, I work side by side with my team and coach and feed back to provide constant improvement in all aspects. I recruit and train new team members making sure that they represent the company properly in all transactions, identify training needs, perform audits and drive results to exceed company KPI's. A hands on, sleeves up role that demands organisation, energy, commitment and drive in order for the company to deliver its promise of lending a helping hand when others don't.

Managing a team of 7 Self Employed Agents who serve customers in the Liverpool area with short term, unsecured cash loans. Developing and growing the team, increasing the customer base and putting great customer outcomes at the heart of everything I do. Responsible for all cash collections and lending within my business unit and ensuring all operations are conducted within company and FCA rules and regulations. I handle customer queries and complaints, visit customers who are underpaying in order to resolve any issues and control losses to the company. I recruit and train new team members making sure that they represent the company properly in all transactions, identify training needs, perform audits and drive results to exceed company KPI's. A busy position that combines energy, commitment, resilience and thorough organisation at all times.

Managing a team of 7 direct and 48 indirect reports in 3 locations, serving customers within the North West with unsecured short term cash loans.Developing the team, growing the customer base and putting the customer at the centre of everything I do. Handling customer queries and complaints to their satisfaction, performing 1-2-1's, periodic reviews, staff meetings, and disciplinary hearings. Responsible for all staff recruitment, end to end and ensuring the very best support is given to new starters. Responsible for the balancing of all cash and lending within the area and operating within FCA and company policy to maintain compliance and keep business area within audit tolerance.Formulating and driving targets against company KPI's. Modifying strategy to exceed expectations.A busy position that commands Energy, Commitment and Drive, Self Discilpine and Motivation and the ability to make quality, sustainable decisions fast.

To manage a team of self employed agents, serving unsecured cash loans within the North Liverpool area. Balancing cash and lending, indentifying business opportunities, handling customer queries and complaints to their satisfaction. Visiting customers with underpaying accounts and controlling losses to the company. Recruiting, training and developing the team to exceed company expectations all resulting in promotion to Area Manager grade within the company.

Managing a team of self employed agents and supplying unsecured cash loans to customers in the local area.Reporting to the branch manager, balancing the cash and lending, highlighting business opportunities and recruiting and training staff. Tasks performed compliantly, to target, and within company policy and audit framework.

Calling on customers monthly to collect insurance premiums. Handling queries and complaints to customer satisfaction. Prospecting for new or repeat business and opportunities.