Steve Keyros Email & Phone Number

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Internal Systems Engineer (August 2017 – present) Sr. Field Services Engineer (January 2017 – July 2017) Field Services Engineer (February 2016 – December 2016)• Implementation of an Internal IT department for the company, including Group Policy revamp and standardizing IT hardware • Creation and upkeep of MDT images for IT Authorities and our clients• Administration of Momentum phone system call center and user environment• Administration of Active Directory and… Show more Internal Systems Engineer (August 2017 – present) Sr. Field Services Engineer (January 2017 – July 2017) Field Services Engineer (February 2016 – December 2016)• Implementation of an Internal IT department for the company, including Group Policy revamp and standardizing IT hardware • Creation and upkeep of MDT images for IT Authorities and our clients• Administration of Momentum phone system call center and user environment• Administration of Active Directory and migration to Azure AD and Office 365environment• Implementation and maintenance of Exclaimer Signature Service • Assist in management and support of internal DHCP architecture and scoping• Tier 1 and tier 2 help desk support maintaining 300 workstations/servers using ConnectWise Manage and Automate Control Center• Asset management of company equipment using Microsoft CRM andAutomate Control Center. • On-site support for various clients that need workstation or server support; • Remote support via ScreenConnect• Implementation of Dell SonicWalls as Firewall and Site to Site VPN for clients Show less

Nürnberg Und Umgebung, Deutschland

Government Unemployment Agency• team management of the user support with 14 subordinates• implementation of incident and problem management following ITIL 2010 guidelines• quality management following ITIL 2010 guidelines• small scale testing of the software environment• advisor regarding any user support related issues• escalation of problem tickets using PRO module in Remedy• providing weekly reports of incoming ticket numbers of the Tier 1,2,3 support instances… Show more Government Unemployment Agency• team management of the user support with 14 subordinates• implementation of incident and problem management following ITIL 2010 guidelines• quality management following ITIL 2010 guidelines• small scale testing of the software environment• advisor regarding any user support related issues• escalation of problem tickets using PRO module in Remedy• providing weekly reports of incoming ticket numbers of the Tier 1,2,3 support instances using crystal reports for submission to appropriate authorities and management• identifying and differentiating software from user errors and escalating software errors to Tier 3 support• Tier 2 help desk support using INC module in Remedy Show less

Nürnberg Und Umgebung, Deutschland

Bavarian Justice Department• supporting help desk tickets on Tier 1 and 2 and maintaining over 6000 users by using Remedy as the ticketing program• administrating Windows XP operating system to work on Dell workstations and laptops• remote tools that were used are Microsoft NetMeeting and NetOp Remote Control• evaluating computer hardware and software issues and forward hardware problems to on site support• managing and upgrading user accounts in the active directory… Show more Bavarian Justice Department• supporting help desk tickets on Tier 1 and 2 and maintaining over 6000 users by using Remedy as the ticketing program• administrating Windows XP operating system to work on Dell workstations and laptops• remote tools that were used are Microsoft NetMeeting and NetOp Remote Control• evaluating computer hardware and software issues and forward hardware problems to on site support• managing and upgrading user accounts in the active directory services• writing batch files to connect network drives• supporting Olympus dictation devices hard- and software using DSS Player Transcription Module• providing user support regarding user related errors with Lexmark laser printers and forward hardware problems to on site support• maintain asset database for entire department Show less

Erlangen Und Umgebung, Deutschland

Siemens Business Services• Tier 1 and 2 help desk support and maintaining 30000 stations using Remedy Action Request• evaluating computer hardware and software issues and forward hardware problems to on site support• administrating Windows 2000 and Windows XP operating system working on Fujitsu Siemens workstations and laptops• remote tools used are Microsoft NetMeeting and DameWare Remote Control• administrating computers in the Active Directory Services (ADS) and providing… Show more Siemens Business Services• Tier 1 and 2 help desk support and maintaining 30000 stations using Remedy Action Request• evaluating computer hardware and software issues and forward hardware problems to on site support• administrating Windows 2000 and Windows XP operating system working on Fujitsu Siemens workstations and laptops• remote tools used are Microsoft NetMeeting and DameWare Remote Control• administrating computers in the Active Directory Services (ADS) and providing guidance to users using a domain admin account• creating script guided installations for Windows 2000 and Windows XP operating systems• reinstalling supported operating systems via WOL• installing new printer and webcam drivers and client software packages like Adobe Acrobat Professional, SAP, Microsoft Office Professional XP Show less