Solving problems, answering questions, educating, connecting, empathizing, and adapting. Sharing special moments with people and providing genuine value.I have funded over 2,000 mortgage loans for over $390,000,000.00 in production8 Time LMCU Circle of Excellence award recipient.2023 MMLA Future Leaders Graduate and 1st place project winner.Host of the "MMLA Connect" Podcast

Revieiwing, analyzing, and communicating various workout options with mortgage account holders. Using problem solving and alternative thinking to design, create, and present proposals that result in best possible outcomes for both Lake Michigan Credit Union and the members involved. Following government regulations to stay in compliance with Freddie Mac and Fannie Mae servicing procedures. This includes meticulous reporting of account activity and continual training to keep up to date with the changing rules and regulations that our investor backed loans require.

Educating members on the advantages of making on time mortgage payments as well as using outside the box thinking to form payment solutions that keep members in their homes.

Providing excellent member service by utilizing all channels provided to me through LMCU. Ensuring confidentiality and same day service to enhance banking experience. Going above and beyond job description to create an atmosphere of trust and dependence by our members.