Steve Killen Email & Phone Number

Indianapolis, Indiana, US

Kansas City, Missouri, US

Minneapolis, Minnesota, US

• A $900 million manufacturer and marketer of graduation and recognition products employing more than 3,000 in domestic and international plant operations.In charge of securing long-term partnership agreements with two.
• 50% increase to $2 million in incremental revenue delivered by investing seven years of persistent relationship building and interaction with the nation’s leading college bookstore supplier and ultimately signing a.

Minneapolis, Minnesota, US

• Focused a team of 137 representatives and support staff on new customer acquisition and existing buyer retention in the university and college licensed products market.
• $9.7 million of new sales generated by structuring an RFP response using insider information detailing customer requirements gained through establishing strong lines of communication with the client’s key.
• 100% adoption by a reluctant sales force of a previously unused CRM system realized by personally demonstrating use of the tool and serving as a training and mentor resource to the team.
• 97% customer renewal attained, and revenue targets met in all but the COVID year by designing and implementing practices that evidenced the company’s interest in client retention in addition to streamlining the renewal.
• 90% of prior-year revenues preserved by creating a virtual program and tools for colleges and universities to use in overcoming the lack of graduation gatherings during the COVID pandemic.

Minneapolis, Minnesota, US

• Directed the activities of a national sales team devoted to increasing annual revenue from a customer base composed of more than 50% of the colleges and universities in the US.
• Boosted the educational value of the unit’s annual business meeting by defining learning objectives, developing the session curriculum, and creating lecture and interactive training materials.
• Elevated the sales department’s ability to clearly articulate product values and benefits by creating and implementing the division’s first formal, representative training program.
• Solidified the proficiency and consistency of the sales team to deliver effective brand-value messaging by designing and training use of the company’s first value-based product and partnership presentation.

Minneapolis, Minnesota, US

• Responsible for contract renewal and simplification of programs for national accounts, for-profit colleges, and college bookstore partnerships plus improvement of customer-facing policies and procedures.
• 97% customer renewals reached due in part to achieving 99.7% on-time delivery by conquering a blame mentality between sales and customer service, instituting an early-order system, and making personal visits to.

• Family-owned, $4 million manufacturer of academic regalia employing 75 with a domestic manufacturing facility and international suppliers of additional inventory.Directed all aspects of sales, marketing, and product.
• 20 percentage-point lift (1,100%) in profit margin contributed by leading a business-model transformation from retailer to consumer-product marketer, inverting the product mix, revising pricing practices, raising.
• Drove market acceptance of a new sustainable line of products and grew the innovation’s revenue 300+% while maintaining profitability of traditional offerings by identifying, separating, and targeting promotions to.

Minneapolis, Minnesota, US

Minneapolis, Minnesota, US

Minneapolis, Minnesota, US

Minneapolis, Minnesota, US

Minneapolis, Minnesota, US

Minneapolis, Minnesota, US