• Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.• Set up network profiles, security permissions and file sharing systems.• Provided firewall and VPN management, security, and incident response.• Demonstrated strong analytical, troubleshooting, and problem-solving skills.• Managed, tracked, and coordinated problem resolution and escalation processes.

• Provide remote support for over 300 nodes, diagnosing and fixing email, software, and printer connectivity issues, travel to clients for onsite support and more in-depth problems.• Install and configure new routers, switches, servers, and computers for business and residential clients.• Performed on-boarding for new clients including migrations, software installs, and hardware upgrades as needed.• Re-image computers to remedy viruses and OS corruption. Install hard drive and memory upgrades.• Utilized: Solarwinds MSP, Service CEO, Windows, Server Manager, and Active Directory

• Field incoming email cases and calls from the phone queue, participated in the on-call rotation.• Onsite visits to clients for break/fix and new equipment installs, including computers, routers, and access points.• Troubleshoot and fix hardware and software issues for medical and dental offices.• Assisted implementation team with new client on-boarding, and sales team with building business.• Utilized: Salesforce, Windows, Outlook, MS Office, Connectwise, Teamviewer

• Tier 1 network engineer supporting a multi-national financial institution• Responsible for using two ticketing systems and monitoring over 50,000 devices worldwide• Remote into Cisco routers and switches to troubleshoot and solve issues

• Temporary job in a call center environment supporting Kodak photo printers and kiosks• Chosen as one of nine employees from a pool of over fifty that received remote access capabilities• Troubleshooting network connectivity, kiosk hardware, and photo printer issues

• Total operational control of 3 foodservice concepts and a production kitchen in RDU International Airport with a total of 25 employees: Ordering, Staffing, Training, Scheduling, and Driving sales• Consistently met labor and shrink budgets while exceeding sales goals• Facilitated several test programs and implemented new menu items

• Control of a high-volume gas station and convenience store with 15 employees• Trained new-hire managers for the region including a new District Manager• Many special assignments to solve problems in locations throughout the region• Interim manager for a few locations while maintaining control of my own store

Primary Function: Continued success in operating the store through recruiting, hiring, training anddevelopment of store associates in both operations and merchandisingDirect Reports: 10- Manage all store functions including opening, closing, ordering, freight processing and allday-to-day store activities- Protect and secure all company assets, including store cash- Manage sales forecasting, work scheduling, payroll hours, and productivity- Facilitate required training for staff and continually mentor- Maintains standards of merchandising presentation and store signage to maximize sales- Adhere to all policies and procedures including safety guidelines and train staff accordingly- Process required reports, documents, and memos- Implement all Dollar Tree directives

Primary Function: Partner with the Store Manager to implement the customer experience, drive sales,and create the culture of serviceDirect Reports: 4- Assist daily operations- Onsite IT liaison for diagnosing and solving store computer issues- Develop store strategies and tactics to achieve sales and meet goals- Coach, counsel, and develop staff to always create a customer-centric environment- Merchandising and maintaining OfficeMax standards- Build ongoing customer relationships

Primary Function: Partner in all aspects of start-up family business- Manage daily operations including cash management- Advertising- Purchasing and manage inventory- Implement brand new POS system- Install secure network with wireless printing- Profit and loss management and reporting- Customer service

Primary Function: Partner with the Store Manager to implement the customer experience, drive sales, and create the culture of serviceDirect Reports: 4- Assist daily operations- Manage Computer Repair Department dealing mostly with purchased software- Onsite IT liaison for diagnosing and solving store computer issues- Control receiving and claims- Staff scheduling for entire store- Profit and loss management and reporting- Merchandising seasonal sets and maintaining OfficeMax standards- Create all new planogram sets and implement- Develop store strategies and tactics to achieve sales and meet goals- Coach, counsel, and develop staff to always create a customer-centric environment- Build ongoing customer relationships