Manage a team of 6 Technicians. Assign daily tasks to each technician. Inventory parts management. Procurement, vendor relations. Complete component repairs. Manage daily repair schedules and ensure meeting SLA. Weekly reporting to management and sales department on productivity and warranty issues. Repair Zebra barcode scanner handheld devices, Zebra printers, access points, servers, desktops, iPhone, iPad. Local IT support and backup shipper/receiver

Deployed to various client sites to migrate to Windows 7 including Bell locations. Onsite desktop support for client CMHC. (Contract Position)

Managed and provided support to a staff of 6 technicians. Monitored service ticket levels and provided metrics to senior management. Provided day to day technical support. Installed, configured and deployed new hardware and software, including PC, laptops, printers, packaged software applications. Troubleshot hardware and software issues, including regular updates to support software. Reported major issues and downtime to upper management. Provided technical support for telecommunications including video conferences. Created any necessary documentation and ensured it is current. Assisted with special projects, moves, PC audits, disaster recovery testing, roll outs of software, divers and configurations etc. Participated and approved change controls. Supported and configure Blackberry devices and maintained BESS server.

Worked Onsite at Kodak Canada Inc for 4 years. Duties include scheduling Shifts, scheduling on call duties for technicians. Focal point for all related questions. Responsible to ensure that performance expectations set by Kodak were met, as well as daily service calls. Manage and operate Kodak’s help desk nationwide for 1 year. Worked in hardware group Onsite at Dofasco for 6 months. Duties included hardware and support. Worked in Network group onsite at Dofasco for 1.5 years. Duties included 2nd and 3rd level network support. Troubleshooting application software, o/s, network printing and mainframe access solutions.

Performed technical & network support for clients. Performed network, software and hardware installations as well as support. Performed duties as systems administrator, project management and field service.

Performed field service and technical support for customers. Performed bench quality assurance services. Assembled PC's and installed software.