Steve Kramer Email & Phone Number

Parker, Colorado

• . Managing staff and assigning specific duties.
• . Establishing and implementing policies, goals, objectives, and procedures, conferring with ownership.
• Reviewing and recoiling daily part.
• . Maintaining quality service by establishing and enforcing organization standards. Successful time management skills with day-to-day agenda for employees.

Parker, Colorado

• Identify automotive concerns and advise services by listening to customer vehicular issues, clarifying description of problems, conducting inspections, taking test drives, examining vehicle maintenance records.
• Prepare repair orders by obtaining vehicle information, describing symptoms, problems, and causes discovered, as well as repairs and services requested.
• Update job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Build and maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; answering questions and concerns.

Aurora, Colorado

• Identify automotive concerns and advise services by listening to customer vehicular issues, clarifying description of problems, conducting inspections, taking test drives, examining vehicle maintenance records.
• Prepare repair orders by obtaining vehicle information, describing symptoms, problems, and causes discovered, as well as repairs and services requested.
• Update job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Build and maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; answering questions and concerns.

Greater Denver Area

• Managing staff and assigning specific duties.
• Reviewing Profit and Loss Statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing improvement or modification.
• Establishing and implementing policies, goals, objectives, and procedures, conferring with other management.
• Determining staffing requirements, and interviewing, hiring, and training new employees and overseeing those processes.
• Maintaining quality service by establishing and enforcing organization standards. Successful time management skills with day-to-day agenda for employees.

• Managing staff, preparing work schedules, and assigning specific duties.
• Reviewing Profit and Loss Statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing improvement or modification.
• Establishing and implementing departmental policies, goals, objectives, and procedures, conferring with other management and Area Director as needed.
• Determining staffing requirements, and interviewing, hiring, and training new employees and overseeing those processes.
• Performing sales floor work such as greeting and assisting customers, stocking shelves, taking inventory, and completing plan-o-grams.
• Coaching, counseling, and disciplining managers and associates.

Aurora, CO

• Customer Service
• Mounting, dismounting, and balancing tires
• Fixing flats with plug patches
• Studding snow tires
• Using a variety of tools, equipment, and machines specialized for wheels and tires
• Performing service on vehicles including oil changes, alignments, brakes, shocks/struts, fluid flushes, etc.

Associate Of Arts And Sciences (A.A.S.), Business Administration, Management And Operations

Activities and Societies: None

Diploma, High School/Secondary Diplomas And Certificates, 12Th

Activities and Societies: None