Steve Larios Email & Phone Number

Littleton, Co, Us

Denver, Co

• Direct and coordinate all activities within the credit union, ensuring compliance with strict credit union operations policies and procedures while managing activity to meet credit union goals and objectives. • Guide and support branch manager in their specific duties, helping employees in assessing member needs while contributing to the growth of the credit union. • Manage highly motivated, professionally trained employees through proactive training and development to drive increases in both individual and team performance. • Proactively monitor branch expenses to ensure consistency with the overall strategic plan and budget of the credit union.• Maintain open lines of communication on policies and procedures of the branch, working in collaboration with other branch supervisors to ensure consistency between locations.• Recruit, interview, and select new employees, ensuring that the credit union is adequately staffed in line with business needs. • Lead in terms of performance management, evaluating the job performance of employees and recommending salary adjustments as needed to ensure work quality and service to members.• Ensure compliance in the branch and operations with federal laws and regulations outlined by the NCUA and other regulatory agencies. • Serve as an example to employees while delivering exceptional levels of service to members to drive increases in satisfaction and loyalty.• Responsible for the security and safety of the branch, analyzing both security and safety policies and procedures while alerting employees of any changes. • Complete audits and reviews of new account and wire procedures and policies with the Bank Secrecy Act (BSA).• Participate in the establishment of the annual department budget, monitoring performance to budget throughout the year.

Denver, Co

• Managed a downtown branch location through a proactive approach to staff training and development to drive increases in both individual and team performance. • Oversaw all aspects of the branch, implementing strategy designed to drive credit union growth and sales which ensuring the delivery of exceptional member service to drive increases in satisfaction, loyalty, and referrals.• Ensure the completion of all branch activities in line with strict company and regulatory rules and regulations.

Denver, Co

• Served as a financial service representative tasked with processing consumer and real estate loans for the credit union’s members. • Processed consumer applications from inception through completion from the initial application to underwriting while educating members to ensure the proper close. Notable achievements while in the position included:- Exceeded company goals and incentives, which led to the #1 ranking Financial Service Representative company-wide within the first 3-months. - Selected to back-up the Branch Manager, properly managing and running an efficient financial institute.

Littleton, Co

• Delivered exceptional service while building professional relationships with both national and international buyers.• Processed title work for each unit sold through the establishment, working with on average $300,000+ in cash every week.• Obtained in-depth experience in the processing of title paperwork, filling out and obtaining duplicates, payments, deposits, wire transfers, and responding to buyers mailing as needed.• Served as a back-up to the manager, providing comprehensive staff support while maintaining a productive work environment.• Trained new hires as needed to drive increases in both individual and team performance.

Denver, Co

• Served as a residential real estate agent specializing in Spanish speaking sales and first-time home buyers.• Leveraged strong communication skills, in-depth product knowledge, and a persuasive nature to sell/educate clients on property benefits in a highly effective manner. • Delivered an exceptional level of service designed to create a positive experience to drive increases in satisfaction, loyalty and referral business.