Manage digital marketing initiatives including social media, website management, reputation management, and marketing campaigns with a goal of increasing sales and customer service satisfaction. Responsible for all aspects of IT including software, hardware, networking systems, and phone system to ensure all employees can work onsite or from home.

Manage digital marketing initiatives including social media, website management, reputation management and marketing campaigns with a goal in increasing sales and customer service satisfaction. Responsible for all aspects it IT including software, hardware and networking systems.

Gathered requirements for custom software solutions for diverse industries in Dallas area. Developed solutions based on Intuit QuickBase application and API. Streamlined business processes and increased productivity for clients. Provided exceptional customer support that resulted in highest level of satisfaction with Trinity.-- Built a custom QuickBase application for an auto detailer that streamlined workflow and improved reporting accuracy (especially documentation and accounting for services performed).-- For an orthopedic office, analyzed existing processes and gathered requirements. Built a custom QB application that simplified office workflows and improved patient tracking and follow-up care.

Started as IT Manager of Clinical Partners – acquired by EMSC – and became an all-around expert in healthcare IT. Thrived during 8 years of EMSC’s fast growth, restructuring, and mgmt changes. Left EMSC prior to another restructuring and joined Trinity, an IT solutions firm and EMSC vendor.• Project Management & Process Reengineering: Initiated projects – often starting from scratch – that streamlined workflows, accelerated reporting cycles, and improved accuracy throughout the company. Coordinated projects with CEOs, COOs, CFOs of EMSC clients (hospitals) and EMSC’s Senior VP of IT.-- QuickBase: Achieved results – fast with minimal expense – by leveraging personal QB expertise.-- Cloud Based Systems: Accelerated IT integrations, reporting, and processing throughout EMSC.• New PM Process: Initiated a new system for internal project management – using QuickBase – that stopped duplication of effort, improved accuracy, and accelerated delivery of PM status reports.-- New PM reporting system was so successful that it led to similar systems – enthusiastically received – across all functions of the EMSC enterprise.-- Acted as the “go to” expert for all IT in radiology – projects, requirements gathering & system design. Led IT ops, support, and reporting.• IT Integrations: As EMSC acquired new hospital accounts, project-managed IT integration of various departments – tele-radiology, anesthesia, billing – into EMSC’s corporate IT systems.-- EMSC Carestream Tele-Radiology (TR) Services Provider: Integrated 20 hospitals into Carestream and EMSC’s corporate IT system, resulting in 24/7, on-call radiologist support for each hospital.-- PACS (picture archiving and comm system): Managed two PACS administrators and trained staff.-- Billing Systems (HL7): Implemented HL7-compliant patient data & billing services (a TR offshoot).

NETWORK IP (2000–2005)SCOPE OF POSITION: Ongoing business process analysis, project management, and gathering of technical requirements for changes and expansion of NIP’s telecom-delivery system.-- Provided software training to NIP customers – telecom wholesalers and operators of small phone networks in East TX – and continually improved NIP technical infrastructure, processes, and reports.-- Collaborated closely with a team of up to 50 outside programmers – based 5 hours away in Austin, TX – who wrote customized software for the operational heart of NIP, a large, Nortel telecom switch.-- Co-managed programming of proprietary software, phone numbers, rates, passwords, account balances, custom configurations and – a top priority – detailed reports of company-wide operations.NETWORK COMMUNICATIONS (1997–2000)SCOPE: Established the Prepaid Services and Enhanced Services Divisions for Network Communications. Created detailed user guides and marketing materials. Drove NC marketing, acquired operating expertise in telecom software and switches. Hired 6 salespeople and staff, managed corporate P/L and ran IT ops.

Joined Disney World after HS graduation and steadily advanced through the ranks of Disney’s hospitality and sales organization. Trained extensively in customer relations, sales, managing people, and resolving conflict. Applied valuable lessons and experience lessons from Disney to future jobs in IT account management in healthcare and telecom sectors.SUMMARY: Advanced through various positions as operator, trainer, and Team Lead (Manager) at Walt Disney World Co. Earned first promotion at age 19 – one of the youngest managers in department of over 300 – and handpicked for teams that opened Dixie Landings Resort & Wilderness Lodge Resort. Reluctantly left Disney after graduating with IT degree and joined the information technology sector.