Steve Lee Email & Phone Number

Birmingham, United Kingdom

Milton Keynes, United Kingdom

• Directly accountable for managing the Communications Competency Centre, as a key member of the Infrastructure Management Team, to plan and deliver strategic solutions• Full programme and operational solution delivery across the network, telephony and network security business strands for 1000 sites, incorporating development of optimum relationship management and resultant best quality project component practices• Deliver excellence in performance management and training to all technical and administrative direct and non-direct colleagues and contractors, for all project areas, thus ensuring a streamlined and tailored project approach • Demonstrate development and continuity of resource planning, aimed at driving delivery of the operating model• Accountable for cost centre responsibilities of £6 million (+) p.a.• Oversee all relevant legal and corporate governance areas, notably risk management and compliance

Milton Keynes, United Kingdom

• Managed and negotiated all network and telephony support, revisions and project-specific applications for 1000 (+) stores, distribution and contact centres; and a large number of very significant internal customers• Assessed-for-delivery, and rolled out, the whole governance framework and improvement plan aimed specifically at platform delivery and critical issue best practice management• Fostered and pursued a continuous Group-wide work stream support service through cohesive management of a specialist, multi-location team

Stafford

• Led, nurtured and developed a team of analysts supporting multiple Contact and Distribution Centres• Organised the integration of the analyst team into an all-encompassing central IS function, with defined roles, responsibilities and processes• Managed the support of estates of both Windows desktop and server, and Nortel and Genesys Telephony, with BT Performance management and development

2nd Line Technical Support for the National Sites covering multiple Microsoft Operating Systems and Solutions

Production of Functional and Technical SpecificationsCoding of Systems in COBOL85, SCOBOL and SQLCISystem, Volume, Stress and User Acceptance Testing2nd Line SupportSupport of Microsoft Desktop and Server Solutions

Assistant Quantity Surveyor on a number of Projects across the UK

Physics, Mathematics

Ba Hons, Leadership And Management

Activities and Societies: Currently studying