Steve Leitz Email & Phone Number

Atlanta, Ga, Us

• Executive Sponsor on Strategic Accounts.• Portfolio management from sales cycle through software implementation and customer support.• Negotiate contracts and services agreements with C-level executives.• Upsell software and services.• Advise clients on change management programs.• Mentor and develop managers, project managers and consultants.• Initiate and implement process improvement programs.

Grand Rapids, Michigan, Us

• Managed $25M P&L.• Signed $32.5M services contract – largest in the US region.• Achieved record yearly order intake of $54M.• Grew dedicated site teams from 2 to 6.• Developed strategic relationships with technical schools for talent pipeline and collaboration.• Grew team from 39 to 72 people.• Renewed 2 multi-year services contracts at 75% additional revenue.• Implemented new training program for dedicated site teams.Lifetime Services (LTS) is responsible for aftermarket sales and services – Account Management, Embedded Site Teams, Mobile Services, Upgrades & Extensions, Parts/Claims/Warranty Management, Maintenance, Training and Customer Support. As the Director of LTS, I –• Drive all revenue and profits within LTS North America• Lead, develop and build the LTS team by successfully defining workflows, jobs, and reporting relationships for optimum effectiveness. • Gather and understand customer processes, material flow and logistic operations to define and specify tailored LTS strategies and offerings• Further develop the TGW LTS portfolio in order to enable steep growth in line with the overall strategy of the company• Further develop costing models, service level agreements as well as contracts• Forecast order entry, margin and attainment• Ensure utilization, organize trainings and network with other TGW entities on an international level with a focus on best practices• Interface with customer at all levels as a trusted advisor, able to troubleshoot and resolve complex problems involving multiple departments and/or cross-functional areas.• Collaborate with Sales, Realization and other global entities to ensure optimal support for customer

Kansas City, Mo, Us

• Increased billable revenue via new services delivery methodology.• Reduced non-billable implementation hours. • Accelerated stalled customer projects and go-lives.• Developed, nurtured, and expanded strategic relationships with DSI license and consulting services partners.• Established PMO framework.• Transformed services sales to a value selling approach.• Implemented Application Support for production live customers.

New York, Ny, Us

• Established and executed programs to enable cohort consulting teams across all regions.• Expanded and deepened the skillset within the offshore teams in Hyderabad, India, Manila, Philippines and Cairo, Egypt.• Led the creation of a catalog of re-usable middleware integrations to 3rd party applications – SAP, Oracle, Salesforce, Microsoft Dynamics CRM, Great Plains and more.• Expanded consulting services practice from Americas to Global – Americas, Europe, Middle East/Africa, Asia Pacific.• Created curriculum for Infor OS enablement of Infor personnel and customers.• Developed Cloud specific services offerings and methods.

New York, Ny, Us

• Established Americas consulting services practice for new software product suite that comprises Middleware, UX, iPaaS, Security, Data Management, PaaS and AI.• Developed and implemented best practices for consulting services delivery and sales processes, enterprise-wide.• Expanded consulting services offerings from On-premises to Cloud as Infor pivoted to the Cloud.• Enabled and mentored Infor Cloud Operations department on best practices to ensure highest quality Cloud delivery.

New York, Ny, Us

• Responsible for gap analysis, software customizations, installation and start-up of the company’s suite of software. Attain customer buy-in by working diligently with project team and customer at initial start-up by setting clear expectations and meeting all set priorities.• Advised clients on software and industry best practices.• Coordinated the activities of project team responsible for the design, coding, testing, installation, and start-up phases of each project.• Served as the North America manager of offshore software developers and consultants. Grew offshore component of projects from 0 to 20%, saving Infor Americas customers $20M, yearly

• Led all aspects of the development and maintenance of FourSite (Warehouse/Order Management Software) including product development, project management, installation and technical support.• Reduced data integrity defects, support center calls and customer management time by developing and implementing consistent policies.

• Established policies that improved quality while allowing for agile product development.• Created and administered the SWAT team process for ViaWare (Warehouse Management Software) maintenance which bypassed Professional Services and assigned initial fixes to a team of engineers prior to rolling the fix out to project environments.• Reduced patch errors and made patch installation easy by creating and implementing a patch creation and tracking process.• Dramatically reduced server setup time and allowed customers a self-serve start-up option by establishing a consistent methodology for FourSite server installations.• Developed a standard database used for training, configuration workshops and demos, reducing the time required to maintain and troubleshoot multiple environments.

• Led a staff of 12 development professionals responsible for all aspects of software customization from requirements analysis and design through delivery and go-live support.• Increased services margins, reduced defects and shortened transition period to customer support by creating and executing a consistent methodology for software development.

• Led a staff of 12 consulting professionals responsible for implementing ViaWare, FourSite and ViaView (Warehouse Management and Order Management Software).• Successfully attained customer buy-in by working diligently with customer executives at initial start-up by setting clear expectations and meeting all set objectives.• Served on standard product steering committee.