Steve Lelean Email & Phone Number

Remote

Supporting the Trading mission to profitably grow our trading performance through continuous insight and action; delivering on current year value and the 5 year plan.Working with Marketing, Pricing, Product, Operations and other key stakeholders to drive the trading agenda through effective collaboration across the whole insurance product range (core and add-ons) including coherent and appropriate articulation with senior stakeholders.Driving weekly trading sessions and… Show more Supporting the Trading mission to profitably grow our trading performance through continuous insight and action; delivering on current year value and the 5 year plan.Working with Marketing, Pricing, Product, Operations and other key stakeholders to drive the trading agenda through effective collaboration across the whole insurance product range (core and add-ons) including coherent and appropriate articulation with senior stakeholders.Driving weekly trading sessions and monitoring performance vs. expectation (both internal, market metrics and insight) to inform decision making.Spotting and generating risks and opportunity trends that can deliver business value.Balancing and acting on risks and opportunities for both short and long term value.Creating value assessments to support prioritisation and sizing of opportunities.Proposing and executing action to generate business value, considering impacts throughout the P&L and other business process. Show less

Folkestone, England, United Kingdom

Oversee day to day management and performance of a team of sales and service consultants, being the first point of contact for the team and providing full support.Champion reviewing the reporting dashboards to track and analyse performance. Utiliaing analysis and insights to shape priorities and drive performance.Manage performance in-line with defined KPIs, supporting underperformers to improve, and handling challenging conversations through this process.Provide regular… Show more Oversee day to day management and performance of a team of sales and service consultants, being the first point of contact for the team and providing full support.Champion reviewing the reporting dashboards to track and analyse performance. Utiliaing analysis and insights to shape priorities and drive performance.Manage performance in-line with defined KPIs, supporting underperformers to improve, and handling challenging conversations through this process.Provide regular 1:1’s, coaching and team meetings to ensure your team are fully focused and motivated. Show less

Folkestone, England, United Kingdom

United Kingdom

• Support and develop sales teams focusing on Motor and Home Sectors• Deliver weekly strategy meetings to identify new areas of opportunity• Support a culture of shared best practice across multiple sales teams• Identify training needs and create bespoke training solutions for individuals• Actively coach agents through use of EDIF's, spiral learning and performance management• Integrate both new and experienced agents into an evolving sales environment• Facilitate a new… Show more • Support and develop sales teams focusing on Motor and Home Sectors• Deliver weekly strategy meetings to identify new areas of opportunity• Support a culture of shared best practice across multiple sales teams• Identify training needs and create bespoke training solutions for individuals• Actively coach agents through use of EDIF's, spiral learning and performance management• Integrate both new and experienced agents into an evolving sales environment• Facilitate a new induction package to fast track new team members into existing teams.• Liaise with senior management & project leaders on new product and system developments.• Become an active advocate for both best practice and adherence to Financial Conduct Authority regulations. Show less

Canterbury, United Kingdom

• Identified key industry and competitor factors in target market• Localised market trends in snow & skate industry to maximise revenue growth• Developed relationships with national and international suppliers• Instigate social media marketing campaigns increasing exposure to brand across multiple platforms and demographics• Utilise social media tracking data to identify & target specific demographics within a wider customer base with specific offers and incentives.• Cost… Show more • Identified key industry and competitor factors in target market• Localised market trends in snow & skate industry to maximise revenue growth• Developed relationships with national and international suppliers• Instigate social media marketing campaigns increasing exposure to brand across multiple platforms and demographics• Utilise social media tracking data to identify & target specific demographics within a wider customer base with specific offers and incentives.• Cost, plan and implement an integrated epos system combining physical and web transactions, with a live stock management function.• Cultivate supplier loyalty through open, honest a frank dialogue, identifying mutually satisfactory goals at the outset of each new contract.• Grow annual turnover by 25% year-on-year (2014 - £82k, 2015 - £103k, 2016 - £130k)• Increase Nett Profit from – (£22,000) year one to +£10,123 by year three.• Manage all aspects of website design and management, including SEO, and Adwords campaigns.• Develop effective system for maintaining and servicing customer equipment.• Financial reporting for HMRC VAT, PAYE and annual returns.• Responsible for all aspects of personnel management including disciplinary, grievance and performance management.• Identified key merchandising opportunities, implementing bespoke store layouts to enhance the customer journey and increase average basket value. Show less

• Planned and implemented new scheduling system to improve staff functionality and efficiency.• Built relationships with local media and charity outlets• Built annual sales by 5% year on year• Increased average transaction value by 17.3% to £126.3• Instigated clear lines of communication between hierarchies of the business to improve efficiency.• Creating a system of KPI's to identify growth areas as well as targeting declining areas of the business.• Reduced cost of… Show more • Planned and implemented new scheduling system to improve staff functionality and efficiency.• Built relationships with local media and charity outlets• Built annual sales by 5% year on year• Increased average transaction value by 17.3% to £126.3• Instigated clear lines of communication between hierarchies of the business to improve efficiency.• Creating a system of KPI's to identify growth areas as well as targeting declining areas of the business.• Reduced cost of sales by 4.4% from 27.3% to 22.9%.• Ensuring compliance with legal and clinical legislation.• Recruitment and training of clinical and retail staff.• Facilitating the day to day operation of the business in regard to cash management and loss prevention.• Managing the implementation of computerised storage system.• Responsible for all aspects of personnel management including disciplinary, grievance and performance management.• Implementing new store merchandising plans to improve customers brand awareness. Show less

Bristol, United Kingdom

• Developed bespoke labour management system, contributing to annual savings of £18k• Continual re-assessment of current legal, economic and trade regulations.• Built annual sales by 30% to £2.1 million from 2005-2009.• Profit growth of 114% to £470k in the last financial year. • Managing a team of 60 staff and trainee managers.• Personnel support role for 10 sites, approximately 400 staff• Recruitment and placement of new trainee managers for the southwest region.•… Show more • Developed bespoke labour management system, contributing to annual savings of £18k• Continual re-assessment of current legal, economic and trade regulations.• Built annual sales by 30% to £2.1 million from 2005-2009.• Profit growth of 114% to £470k in the last financial year. • Managing a team of 60 staff and trainee managers.• Personnel support role for 10 sites, approximately 400 staff• Recruitment and placement of new trainee managers for the southwest region.• Utilizing local marketing, comprehensive training, team and customer management to stabilize both sales and profit decline• Facilitate the day-to-day operations of the business in regard to cash management, stock control, customer service and food hygiene.• Staff recruitment and training and acting as an area training coordinator.• Training and developing new managers in up to 5 other sites.• Setting key objectives and preparing managers for the responsibilities of assistant managers and general managers. Show less

Retail & Hospitality Management

Project Management Intitute, Prince2 Collection

Prince2 Foundation, Prince2 Practitioner, Prince2 Agile, Project Management Professional

Education record