Steve Lester Email & Phone Number

Complying with State OH&S regulations & legislation & relevant State employee/industrial relations legislation.In the absence of, fulfil the role, duties and responsibility of the State Manager position. Establish and co-ordinate operational objectives and ensure KPI's and SLA's are met. Ensure staff are trained to the standards required by each contract.Manage the effective provision of trained staff to ensure client service standards are exceeded.Conduct scheduled performance and development reviews, provide regular feedback to client representatives and Management, to enhance both performance and satisfaction.Identify opportunities for improvement and additional value added functions and use formal processes to progress improvement initiativesComplete budgetary and improvement planning processes Ensure budgeted expenditure and ROR are achieved for each outsourced operationMaintain a regular site visit program and liaison with all clients regarding contract performance, ensuring that any issues of concern receive prompt attention and follow up. Ensure that Account Managers are informed of significant events and actions and any follow up required.Assist Account Managers to develop and maintain strategic business relationships with major accounts to promote brand awareness and profitable business relationships.Maintain close contact with customers to ensure that the products continue to meet customer requirements and to gather information regarding future plans. Assist Account Managers to develop and implement account strategies on current and anticipated customer requirements.Provide statistical and management reports as requiredSupervise the use, implementation and training for operational tools in outsourced operations where utilisedUndertake staff counselling and apply the Decipha Discipline Process as requiredProvide a high level of support to the National Operations Manager

Australia

Ensure the effective maintenance of company policy and procedural documentation in either soft or hard copy format to ensure: accessibility to users, currency, and completenessNotification to users of new or amended policies / procedures. Administration of the business units Issue Notification and Corrective Action Request processes including:The timely and accurate recording of Issue NotificationsTracking and monitoring the processing of logged Issue Notifications / Corrective Actionscollation and reporting of the status of Issue Notification / Corrective Action processing as required by management.Maintaining the businesses internal audit records including: the relevant audit schedule, details of audits conducted, reporting to management, the status of internal audit commitments, and liaising with external suppliers of audit services where required.Collate and provide accurate business system monthly reports by the specified timeframe.Maintain records of meeting minutes including those for:Business system reviewsUndertake other duties and tasks as determined by the National Operations Manager related or unrelated to the responsibilities aligned to business system administration.Promote compliance with specified Decipha policies and procedures.Promote and participate in process improvement activities.Provide auditee services in support of an external audit of the business unit.Administer and deliver business system induction for new employees.

Complying with State OH&S regulations & legislation & relevant State employee/industrial relations legislation.Establish and co-ordinate operational objectives and ensure KPI's and SLA's are met. Ensure staff are trained to the standards required by each contract.Manage the effective provision of trained staff to ensure client service standards are exceeded.Conduct scheduled performance and development reviews, provide regular feedback to client representatives and Management, to enhance both performance and satisfaction.Identify opportunities for improvement and additional value added functions and use formal processes to progress improvement initiativesComplete improvement planning processes Ensure budgeted expenditure and ROR are achieved for each outsourced operationMaintain a regular site visit program and liaison with all clients regarding contract performance, ensuring that any issues of concern receive prompt attention and follow up. Ensure that Account Managers are informed of significant events and actions and any follow up required.Assist Account Managers to develop and maintain strategic business relationships with major accounts to promote brand awareness and profitable business relationships.Maintain close contact with customers to ensure that the products continue to meet customer requirements and to gather information regarding future plans. Assist Account Managers to develop and implement account strategies on current and anticipated customer requirements.Provide statistical and management reports as requiredSupervise the use, implementation and training for operational tools in outsourced operations where utilisedUndertake staff counselling and apply the Decipha Discipline Process as requiredProvide a high level of support to the State Operations Manager

Ensure a safe and sound environment complying with State OH&S regulations & legislation & relevant State employee/industrial relations legislation.Effective daily supervision of the operations of a mailroom team to ensure client service standards are metDevelop and maintain communication processes with staff to maintain and improve moraleDevelop and maintain communication processes with clients to collect and act on feedback and continually improve relationshipsManagement of client logistics including the adherence to the contract (or service level agreement), continual review of processing procedures to enhance current work practicesCompilation and assessment of volume and quality statistics for reporting to management and clients in an accurate and timely mannerMonitor and maintain productivity targets as defined for each client.Ensure the mail is sorted and batched accurately with minimal error rateUtilise mailroom software for producing mailing statements if requiredProcess, open, batch and deliver clients mail in accordance to service standards outlined in the contractCo-ordinate training for staff ensuring they meet the required standard for maintaining expected service levels and efficiencyMaintain ISO9001 accreditation and ensure best practice improvements are appropriately documentedProfessionally handle client enquires and complaints as requiredEnsure productivity is maintained through maintenance of equipment with the monitoring of servicing with suppliersEnsure all changes to client’s contracts are discussed with the supervisor. When accepted, the changes are recorded and reported through a Change Request Form to the supervisorControl and report all absenteeism to relevant Netwrok SupervisorMonitor and control stock and inventory levels ensuring staff have the required tools to carry out their duties

Various