* Deploy, monitor and manage customer clusters that are on-prem or in the cloud* Manage WW direct and indirect technical resources* Enhance monitoring tools that performs system and ecosystem component health checks and may take automated corrective action* Provide recommendations to customers regarding best practice, optimizing ETL pipelines, query optimization and resource utilization

* Architected and delivered Big Data Solutions for U.S. and International customers * Performed Data Warehouse Offloads that included initial and incremental offloads from Oracle, SQL server and Teradata * Architected event driven solutions that leverages MapR-ES (Kafka) for real-time processing and persisting to MapR-DB JSON. Producers and consumers deployed as containers with Kubernetes to achieve blue/green testing, AB testing, and load routing objectives. * Persisting IOT and system metrics into a time-series database (OpenTSDB) and then generating dashboards with Grafana * Ensure that architecture is optimal and matches data access patterns* Delivered Multi-Site Disaster Recovery solutions * Helped customer define failover objectives including RTO and RPO * Participated in developing Disaster Recovery runbooks * Wrote scripts to regularly synchronize key services and/or data such as the Hive Metastore DB * Wrote scripts to automated key failover tasks such as initiating volume mirroring, promoting mirror volumes in an event of a D.R. and reversing these steps upon normal operation while preserving any changed data * Automated application fail-overs to use D.R. cluster. Automated fail back of applications.* Automated the installation and configuration of clusters, clients and tools such as Apache Spark, Hive, Drill, YARN, Impala, Sqoop, etc with bash and python scripts, Chef and Ansible* Provided security, performance and best practice recommendations to customers* Migrated customers from Hortonworks onto MapR* Led project scoping calls with customers and wrote Statement of Work for new projects* Manage and monitor active PS projects that may consist of internal and/or partner technical resources and act as an escalation point* Onboard and mentor new Professional Services Engineers* Work with Engineering, Support, Sales and PM to ensure our customer* Demo product features to current and prospective customers

• Led client and in-house projects to deploy and integrate Aspera optimized bulk data transfer products• Developed custom Workflows with Aspera Orchestrator to automate complex tasks integrating with third party products for clients• Developed UI and product customization and enhancements• Provided project management which includes requirements analysis, technical solution proposals and implementation• Developed course material and delivered technical training

• Serve as mentor and escalation point for Dell Professional Services • Lead planning and design discussions between customers and Dell Professional Services • Collaborate with sales teams to deliver complex product demos in competitive situations• Design and Implemented Dell’s first installation of Advanced Infrastructure Manager• Perform product performance and validation and made recommendations to Product Management• Manage multiple world-wide engagements, build rapport with customers and act as a trusted advisor• Led deployment and training in US, Tokyo, Shanghai, Singapore, Sydney and Denmark

• Managed relationships and delivered product demonstrations to technical editors which earned the company InfoWorld Technology of the Year awards in 2007 and 2009• Developed and delivered multiple training classes to partners in the U.S., Japan and Spain• Provided technical and business consultative services during the pre-sales and post-sales cycle for complex deals• Routinely delivered technical presentation, product demonstrations and on-site Proof of Concepts to technical and executive level audiences• Architected and deployed 50+ Scalent Virtual Operating Environment solutions, integrating with customer’s networking, storage, hypervisors, operating systems and applications to provide business continuity • Architected and deployed a multi-site Disaster Recovery solution for a large hedge fund company who later went on to become a key reference customer • Deployed the company’s first product implementation for a large ASP leveraging Redhat Xen, scored a key win in a competitive bakeoff and gained another reference customer • Designed, deployed and delivered product presentation resulting in the company’s first sale in Spain • Identified customer requirements, developed project plans, documented designs, deployed solutions and managed issues and feature requests for engagements• Authored, reviewed and updated Knowledge Base articles• Performed feasibility tests, provided customer feedback and recommendations to engineering for product enhancement• Obtained U.S. security clearance required to access classified government facilities• Acted as a technical liaison between Product Engineering and Sales

R&D Lab Manager, Attalla Security Division• Provided Windows and Red Hat Linux environments for developers and QA community to perform feasibility, performance and stress tests• Managed Mercury Interactive Load Runner for performance and stress tests, configured applications to reflect real-world scenarios and generated performance reports• Created two demos used at the RSA security trade show • One demonstrated the performance with and w/out a hardware SSL accelerator • Another demonstrated a secure ssh vpn printing solution• Managed a physically isolated (sneakernet) secure infrastructure• Deployed the department’s two-factor authentication VPN solutionSystems Administrator• Managed a data center consisting of 500+ Windows and Linux servers• Acted as a liaison between Windows and Unix/Linux support groups• Provided hands-on and 24x7 on-call rotation support• Wrote automation scripts to achieve higher efficiency in server OS deployment, application configuration and backup operations• Performed daily backup operations including offsite rotation and delivered 100% file recovery• Designed and implemented a SAN solution to provide shared storage across Windows and Unix/Linux platforms achieving cost savings

• Generated Manufacturing Process Instructions (MPIs) used on the assembly line, customer quotes, and updated documents based on engineering change orders