Steve Ley's Location
Greater Seattle Area, United States, United States
Steve Ley's Contact Details
Steve Ley work email
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Steve Ley personal email
n/a
About Steve Ley
Technically sophisticated, solutions-oriented professional with extensive hands-on experience leading application support, server administration, incident management and change management teams. Oversee analysis and troubleshooting of systems, applications and networks to isolate problems to implement appropriate fixes and repairs. Communicates effectively with business partners and end-users to ensure world-class support in alignment with Service Level Agreements and industry best practices.
Steve Ley Work Experience Details
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Senior Program ManagerCentific Jun 2024 - PresentRedmond, Washington, UsManaging multiple projects involved in GenAI Prompt Generation, Annotation, and Labeling -
Senior Manager Information Technology OperationsCentific May 2017 - Sep 2024Redmond, Washington, UsLed multiple teams supporting groups in Microsoft’s Commerce, IT & Azure organizations. Negotiated and delivered against project milestones. Designed and implemented monthly sprint process. Created and tracked all key metrics. Communicated successes and failures to stakeholders.
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Information Technology Operations Project ManagerTeksystems Jul 2016 - Apr 2017Hanover, Md, UsPerformed capacity management for Microsoft’s Billing, Payment and Ordering infrastructure. Coordinated infrastructure installation and retirement across multiple datacenters. Executed planned migrations through multiple toolset changes. Coordinated execution of change management activities in highly sensitive production environments.Key Achievements:Successfully migrated services from legacy hardware, resulting in multi-year, 7 figure+ savings in operating expenses. -
Information Technology Operations Project ManagerCentific Nov 2014 - Jul 2016Redmond, Washington, UsLed an eleven person team supporting Microsoft’s Billing, Payment and Ordering infrastructure. Coordinated service maintenance windows, and reported on service metrics, status, outages, post-mortems, changes, and future plans. Executed planned migrations through multiple toolset changes. Coordinated design and execution of change management activities in highly sensitive production environments. Facilitated change review board meetings with partners and staff. Tracked all key metrics; communicated successes and failures to stakeholders.Key Achievements:Successfully streamlined processes to free up three positions to be reallocated for higher value activities.
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Change And Release ManagerAxelerate Jul 2013 - Jun 2014Bellevue, Washington, UsMaintain regular communication with customers; gather requirements, coordinate service maintenance windows, and report on service metrics, status, outages, post-mortems, changes, and future plans. Prepare service artifact documentation. Coordinated design and execution of change management activities in highly sensitive production environments. Facilitated change review board meetings with partners and staff. Tracked all key metrics; communicated successes and failures to stakeholders.Key Achievements:Established precedent-setting Change Management role, and introduced ITIL- and MOF-aligned Change Management Processes. -
Service Delivery ManagerMicrosoft Nov 2012 - Apr 2013Redmond, Washington, UsTechnical Scope: Windows 8, Windows Server 2008 R2, Word, Excel, PowerPoint, Outlook, Visio, SharePoint, MS SQL 2012, T-SQLEarned multiple promotions throughout eight-year tenure to serve as key customer liaison and advocate interfacing with Development, Service Design Engineering and Service Operations. Maintain regular communication with customers; gather requirements, coordinate service maintenance windows, and report on service metrics, status, outages, post-mortems, changes, and future plans. Prepare service artifact documentation.Key Achievements:Established precedent-setting Service Management role, introduced ITIL- and MOF-aligned Service Level Management Processes, and expanded customer outreach program driving increased customer satisfaction.Mentored Service Design Engineers and Service Operations Analysts to ensure world-class customer support; boosted productivity by improving awareness of tools and processes. -
Incident Problem ManagerMicrosoft Sep 2011 - Nov 2012Redmond, Washington, UsTechnical Scope: Windows 7, Windows Server 2008, Word, Excel, PowerPoint, Outlook, Visio, SharePoint, Project, MS SQL 2008 R2, T-SQLLed 20-member team of incident / problem analysts and drove improvements to root cause analysis efforts. Provided regular reports and updates to management and colleagues companywide. Tracked key metrics and monitored trends.Key Achievements:Conceptualized and introduced Problem Manager role to focus on implementing long-term fixes to recurring issues.Fostered cross-functional collaboration to identify, implement and standardize best practices; introduced Problem Management processes based on ITIL and MOF standards.Reduced trouble ticket volume by 30% year-over-year, decreased major incident occurrences by 90%, and contributed to increased operational availability to 99.99+%.
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Capacity Planning ManagerMicrosoft Jul 2009 - Sep 2011Redmond, Washington, UsTechnical Scope: Windows 7, Windows Server 2008, Word, Excel, PowerPoint, Outlook, Visio, SharePoint, Project, MS SQL 2008, T-SQLHeld accountability for defining requirements, designing and implementing multimillion-dollar Business Continuity Disaster Recovery (BCDR) solution for key internal services. Reported on project status, issues and metrics. Administered hundreds of servers; managed capacity / performance limits and patching. Trained 50+ service operations staff on BCDR solution.Key Achievements:Successfully delivered project on spec, in budget and ahead of schedule; solution increased overall system performance by 100% and decreased operational costs by 23%.Identified and resolved constraints related to system performance as well as capacity limits of storage arrays and datacenter footprints; liaised with HW engineers and vendors to coordinate storage volume managers.Replaced legacy server and storage infrastructure with cutting-edge, high-efficiency equipment.Championed creation of routine maintenance timeframe to coordinate patch installation resulting in reduced frequency of system failures.Transformed underperforming service into top-performing service companywide based on key metric results.
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Change And Release ManagerMicrosoft Jul 2008 - Jun 2009Redmond, Washington, UsTechnical Scope: Windows Vista, Windows Server 2003, Word, Excel, PowerPoint, Outlook, Visio, SharePoint, MS SQL 2005, T-SQLCoordinated design and execution of change management activities in highly sensitive production environments. Managed 8-member team and day-to-day support operations. Facilitated change review board meetings with partners and staff. Tracked all key metrics; communicated successes and failures to stakeholders. Verified change instructions for accuracy and success.Key Achievements:Aligned Change Management processes with ITIL and MOF standards.Required team to perform pre-production testing, proper documentation, adherence to instructions, confirmation of success and process automation; reduced issues resulting from improper change to 17% versus an industry average of 80%.
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Information Technology Service EngineerMicrosoft Nov 2005 - Jul 2008Redmond, Washington, UsTechnical Scope: Windows XP, Windows Server 2003, Word, Excel, PowerPoint, Outlook, Visio, SharePoint, MS SQL 2005, T-SQLProvided technical support to end-users to resolve service-related issues and maintain compliance with SLAs. Administered hundreds of servers across multiple services; tested and implemented configuration and software changes. Collaborated and communicated with team members. Gathered feedback from customers. Authored knowledgebase articles.Key Achievements:Quickly recognized as top performer with promotion to team lead within 18 months.Played key role implementing operational improvement and design enhancement requirements into Visual Studio Team Foundation product resulting in greater supportability.Selected to contribute to beta testing and operational design for new products.
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Information Technology Service EngineerCompucom Oct 2003 - Nov 2005Fort Mill, Sc, UsTechnical Scope: Windows XP, Windows Server 2003, Word, Excel, PowerPoint, Outlook, Visio, SharePoint, MS SQL 2000, T-SQLCommunicated with customers to gather relevant information; troubleshot and resolved errors related to product development applications hosted by Microsoft Business Group IT. Collaborated with colleagues and ensured adherence to SLAs. Administered servers across multiple services; tested and deployed configuration and software changes. Provided remote training to off-shore team members.Key Achievements:Transitioned from First Tier Help Desk team to Second Tier Help Desk team prior to full-time hiring by Microsoft.Distinguished as one of two team members brought on to handle escalated issues subsequent to off-shoring of Help Desk function.Developed issue resolution knowledgebase articles and processes to train and assist new team members. -
Layoff/Position EliminatedCareer Break Feb 2002 - Oct 2003This was the result of the Dotcom collapse. I took training and completed various certifications while volunteering as an IT Support Technician for various online open source projects and the local community.
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Information Technology Services SpecialistWeb.Com Jan 2001 - Feb 2002Jacksonville, Florida, UsManaged and maintained Windows-based IIS web servers for clients of this web hosting company. Provided Incident Management support for thousands of web and email hosting services as well as Windows, IIS and SQL Server Administration.Selected to train replacement staff in Georgia to ensure smooth transition following the announcement of a merger and subsequent layoffs; efforts enabled maintenance of high end services to all clients. -
Information Technology Service DeskFirst Step Internet, Llc Jun 1999 - Dec 2001Brought on by a local internet service provider to review, analyze and evaluate information technology systems operations for customers utilizing Windows and Macintosh systems. Provided remote as well as onsite end-user training and troubleshooting. -
Information Technology StaffUniversity Of Idaho Jul 1998 - Jun 1999Moscow, Id, UsHelpdesk and lab support technician. Provided basic computer and Internet skills training. Performed basic PC and printer service and repair. Resolved network access, password reset, and insufficient storage quota issues.
Steve Ley Skills
Itil
Disaster Recovery
Windows Server
It Operations
Microsoft Technologies
Microsoft Sql Server
Sharepoint
It Service Management
Servers
It Management
Windows
Iis
Databases
Microsoft Products
Incident Management
Enterprise Software
Sdlc
Troubleshooting
Vendor Management
Management
Team Leadership
Service Management
Process Improvement
It Strategy
System Deployment
Release Management
Technical Support
Project Management
Visual Studio
Internet Information Services
Change Management
Service Delivery
T Sql
Leadership
Program Management
Software Development Life Cycle
Problem Management
Knowledge Management
Project Planning
Analysis
High Availability
Ms Project
Communication Skills
Business Intelligence
Budgeting
Peer Mentoring
Microsoft Excel
Power Bi
Powerbi
Steve Ley Education Details
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University Of IdahoPsychology -
University Of IdahoSociology
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North Idaho CollegeGeneral
Frequently Asked Questions about Steve Ley
What company does Steve Ley work for?
Steve Ley works for Centific
What is Steve Ley's role at the current company?
Steve Ley's current role is Optimism during challenging times.
What is Steve Ley's email address?
Steve Ley's email address is st****@****dge.com
What schools did Steve Ley attend?
Steve Ley attended University Of Idaho, University Of Idaho, North Idaho College.
What are some of Steve Ley's interests?
Steve Ley has interest in Writing, Mmorpg's, Reading, Science Fiction, Alternative Fuels, Biotechnology, Pc Gaming, Fantasy, Cybernetics, Console Gaming.
What skills is Steve Ley known for?
Steve Ley has skills like Itil, Disaster Recovery, Windows Server, It Operations, Microsoft Technologies, Microsoft Sql Server, Sharepoint, It Service Management, Servers, It Management, Windows, Iis.
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