Steve Lockhart Email & Phone Number

Richmond, British Columbia, Canada

Tsawwassen, British Columbia, Canada

British Columbia, Canada

• Built empowered teams by hiring, training, and managing individual and team performance to meet growing business needs.
• Identified, analyzed, and secured business supply chain from global partners for product rollouts.
• Responsible for sanitation, janitorial staff, and waste management in a GFSI food facility.
• Enhanced operational standards by obtaining and maintaining compliance with various governmental agencies as required for business including WCB, CFIA, FDA, and local health authorities.
• Implemented a pest control program in a food facility to gold standards of reporting for a HACCP-based system.
• Implemented COVID-19 sanitation procedures within the food facility to ensure team safety and employee comfort levels.

Vancouver, Canada Area

• Developed and executed retail operations strategy with a staff of over 700 employees (via 5 senior direct reports).
• Directly managed a multimillion budget with annual revenues in excess of $100M.
• Built a culture of continuous improvement by focussing on operational management of 5 store branches through marketing compliance, employee retention, goal setting, and real-time budget accomplishments.
• Reduced wage costs by 1.5% by re-engineering staff schedules as a pilot within a specific store branch. Adoption of this strategy was rolled out to all store branches.
• Fostered relationships with vendor partners managing thousands of SKUs with a focus on joint marketing, and strengthening inventory and purchase controls.
• Recruited, coached, and developed staff to meet individual and team goals with regular performance reviews.

• Directly led a team of 125 employees with a hands-on, collaborative management style with a focus on empowering teams.
• Managed all store operations including OHS, pest control, equipment maintenance, inventory control, scheduling, and payroll.
• Increased profitability of the store by 3% YoY by renegotiating vendor costs, and an emphasis on tight inventory control and focus on waste reduction.
• Increased brand awareness of our branch by introducing community events resulting in ‘word of mouth endorsement.
• Cultivated a culture of customer obsession with a team focus on delivering exceptional customer service.