Provision of fire and flood restoration services to the insurance market predominantly high net worth clients including mould remediation services.Undertaking independent consultancy and claim resolution services and provision of technical training to insurance and industry personnel.

Providing fire and flood restoration services to the insurance market predominantly high net worth clients as well as undertaking independent consultancy and claim resolution services. Provision of technical training to insurance personnel.

Recently made redundant and currently looking for future opportunities.

Manage a National Network of licenced DisasterCare Platinum Operators, ensuring that all operators work within the terms of their DCP agreement, and that they provide appropriate documentation when required & that adequate network coverage is maintained at all times including site visit/audits of different Operators on a weekly basis.

Managing a team of 20 + administrative, technical and service staff, including recruitment, development and training.Overseeing all works being carried out including helping administrative and service staff estimate costs, labour and materials to complete works required on large commercial jobs.Improving and implementing administrative and service procedures.Dealing with customer complaints if the complaint became escalated. Raising Invoices for all works on completion.Provided 24 hr support to all service staff when needed.

Carried out research and development into new and existing technologies and products.Designed, reviewed, developing and implemented the companies training and education programme for employees including technical, administrative and health and safety training.Provided technical, operational and marketing support when required to national accounts & other departments, franchisees, technicians and insurance companies.Delivered training seminars and presentations to national account customers when required on technical developments.Undertook site visits/reviews to franchisees to check and help implement correct procedures.