Steve Lowrey Email & Phone Number

Washington, DC, US

Philadelphia, Pennsylvania, US

Responsible for IT infrastructure and operations empowering one of the nation’s leading drugstore chains with fiscal 2021 annual revenues of $24+ billion, including the modernization, integration, and IT effectiveness for five corporate entities, 2,500 stores, and 51,000 associates within the retail and healthcare industries.

Austin, Texas, US

• Reporting to the CIO, I lead a global team of 130+ senior directors, directors, senior managers, managers, and world-class subject matter experts. I maximize corporate productivity by collaborating with business.
• Built strong, effective, innovative, partnerships and teams that exceeded expectations and adapted to rapidly changing technologies.
• Led a team > 130 in 22 countries managing a budget > $40 million.
• Drove the digital transformation of Oracle’s business units to be Human-Centered; revamped people, processes, and tools to be UX-centric.
• Appointed to Oracle’s Environmental Sustainability Committee
• Up-leveled IT engagement and strategy to align business value at the C level

Austin, Texas, US

• With promoted responsibility for Enterprise Automation, my teams served all major business lines supporting the enterprise, encompassing Grid Services/Environment Delivery, Application Solutions, Corporate CMDB.
• Led integrations of > 145 acquisitions, including PeopleSoft, Siebel, BEA, and Sun as a key member of the Oracle Mergers & Acquisition Team accountable for evaluating, defining, and overseeing the integration of.
• Drove introduction of enterprise-wide systems, infrastructure, and services to achieve cost savings and improve efficiency as Oracle’s tech footprint expanded due to acquisition growth.
• Implemented Oracle Service Cloud, Oracle Knowledge Advanced, and Oracle Chat for Sales and Consulting and 68 internal lines of business. Achieved a 230% increase in agent satisfaction, 40% increase in end-user.
• Owned the vision, development, and execution of services, tools, and automation for more than 150,000 workers.
• Improved data quality by 400% using Oracle Enterprise Data Quality.

Austin, Texas, US

• Promoted to global responsibility, I successfully influenced stakeholders and deployed new global standards to the United States, Canada, Latin America, Europe, Middle East, Africa, and Asia to expand operational.
• Implemented global desktop and Help Desk support model; eliminated silos and achieved > $5 million in annual savings.
• Restructured the Europe, Middle East and Africa region (EMEA); Enhanced service delivery across 15,000 users with 40% fewer managers.
• Established Centers of Excellence in EMEA countries supporting enterprise users.
• Eliminated $15 million of quarterly licensing costs through the development of MyDesktop.Oracle.com,
• Created a hardware-agonistic base image available in 9 languages, supporting 84,000 global endpoints.

Austin, Texas, US

• With expanding responsibility for the Americas, I was accountable for cultivating, optimizing, and managing Oracle’s Technical Support Organization to enhance the delivery of services to Lines of Businesses (LoB) in.
• Directed team of 60 Field Services Engineers 11 Help Desk Analysts supporting more than 47,000 users throughout the United States.
• Grew Premium Services organization to enable the integration of 28 lines of businesses; reduced service delivery times from 24 hours to one hour.
• Defined cost models and secured contracts with business leaders for premium support services; centralized disparate help desk teams into a centralized organization supporting users nationally.
• Spearheaded the establishment of corporate standards for laptops, desktops and printers to maintain one-hour response time. Negotiated contracts with Dell, Toshiba, and Compaq partners, and oversaw the deployment of.
• Led the creation of Printers.Oraclecorp.com, a single ‘one click’ self-service portal, enabling employees worldwide to select and download printer drivers based upon office location and operating system. Solution was.

Austin, Texas, US

• Recruited into a newly established organization to build a dedicated Technical Services Organization supporting sales and consulting teams in the United States. I defined support structures, recruited and trained.
• Responsible for 32 Field Services Engineers in analyzing and resolving hardware and software issues, delivering replacement desktops/laptops and peripherals, and deploying modern technologies.
• Implemented new incident management system and reduced field support costs by 14% while increasing support offerings by 25% and improving customer satisfaction by 38%.
• Established strategy, model, and framework for new services organization providing Level I and Level II support to 35,000 field personnel throughout the United States.
• Pivotal role in building a Help Desk to support national sales and consulting teams. Oversaw the rollout of Remedy ticketing system and back-end infrastructure to manage, track, and report on issues and overall services.
• Collaborated to integrate and consolidate disparate Help Desk organizations throughout the Americas, Europe, Middle East and Africa, and Asia-Pacific, providing 24/7 follow-the-sun support services to field teams.

• As CIO and head of operations, I held complete responsibility for IT, Purchasing, HR, Shipping, Receiving, Logistics, and Customer Service for a 30-million-dollar apparel distributor and manufacturer.Key Accomplishments:
• Supervised growth from single location, 50 employees, and $18-million-dollars to $27-million-dollar company with 2 locations, 3 divisions, and > 100 employees.
• Directly responsible for 47 employees in IT, Purchasing, Shipping, Receiving, Customer Service, and Logistics.
• Held partial, dotted-line responsibility in Sales, Marketing, Credit, and Receivables/Payables.
• Decreased operating costs by an additional 17% through continuous IT/Operational improvement programs.
• Appointed to the Board of Directors

• Promoted to continue operational excellence within the purchasing organization while maintaining responsibility for IT. Managed a staff of four purchasing agents and two IT employees. Managed 6-million-dollars in.
• Personally rewrote the purchasing code to build monthly SKU history, accurately forecast replenishment needs, and automatically prepare purchase orders, improving inventory turns from an average of 3.4 to 7.9.
• Built Data Interface systems with Hanes, Fruit of the Loom, and Lee to commence Just-In-Time replenishment systems that increased cash flow by 2X.
• Negotiated improved terms and discounts with all vendors, delivering > $1 million of additional profit.
• Integrated the Customer Service Ordering System with Mitel’s Automatic Call Distribution (ACD) and Station/Agent tracking, improving agent and customer feedback by 4X.
• Key contributor in the development and implementation of a new 50K Sq. ft facility.

Master Of Science, Business Management

Accelerate Executive Insight - Executive Leadership Program

Accelerate Executive Insight - - Executive Leadership Program

Financial Analysis For Non-Financial Executives

Bachelor'S Degree, Business Administration And Management

Associate Of Arts - Aa, Business Administration, Management And Operations

Associate Of Arts - Aa, Sociology