• Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities with minimal supervision • Multitasking in high pressure situations • Plans and coordinates system utilization, and performs growth analysis and capacity planning • Provides installation, support, and maintenance of servers and other computer systems • Efficiently manages configuration of desktops, servers and services (IIS, e-mail, AD, DNS, etc.) • Assists with planning for and responding to service outages and other problems (SLA's) • Diagnose problems with computer systems and introduce the best solution • Ability to learn new technology quickly • Execute other assigned tasks as delegated by the Service Manager • Traveled to customers offices when needed

• Provided 24/7 support for systems and networks across 6 offices throughout North America.• Served as leader for several initiatives and projects such as leading the migration from McAfee Endpoint Protection to Sophos, Integrating SCCM into our Environment for North America, and ensuring end user PC’s and Servers all have bitlocker drive encryption enabled. • Responsible for reviewing all team members tickets in the Jira system and ensuring we meet SLA’s to provide great customer support.• Responsible for imaging new machines in MDT for new employees as well as other onboarding tasks.• Maintain security backup and redundancy strategies for our organization with Exxagrid.• Assist Network Engineer with Meraki Switch Issues and Palo Alto Firewall Issues.• Maintained servers with client Server 2012, and Server 2016. • Troubleshoot DHCP and DNS issues.• Configure and maintain Active Directory and O365 hybrid environment across North America.

• Technical Support Lead to teams of Tier 2 and Tier 1 support engineers.• Provided 24/7 support for systems and networks for over 300 clients• Serve as leader for several initiatives including Barracuda Email Archiver and Backup suites for clients, creating Analytical Network Usage reports for clients in both Watchguard Dimension and Meraki platforms, and creating weekly Extensive VMWare Host Health Reports using vSphere CLI for clients. • Execute critical risk and business impact assessments and continuity recovery management plans, while addressing security and business continuity concerns for clients in a professional manner.• Maintain security backup and redundancy strategies for our organization and clients with Datto Backup Solutions (in house and cloud). • Maintain and configured anti-spam and web filtering with Barracuda and Webroot.• Configured and maintained VMWare virtual machines with vSphere 5.0, vSphere 5.5, and vSphere 6.0• Configured and maintained virtual machines in Azure environment.• Configured and maintained multiple versions of Watchguard Firebox Firewalls and Meraki Firewalls for clients which includes creating firewall rules. • Configured and maintained Netgear, Meraki, and Xyxel managed switches• Configured and Maintained clients’ servers with client OS Server2008, Server2012, and Server2016.• Configure and maintain clients’ Active Directory and/or O365 on-prem and hybrid environments.

- Manage and monitor all installed systems and infrastructure- Install, configure, test and maintain operating systems, application software and system management tools- Proactively ensure the highest levels of systems and infrastructure availability- Maintain security, backup, and redundancy strategies- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks- Participate in the design of information and operational support systems- Provide 2nd and 3rd level support- Liaise with vendors and other IT personnel for problem resolution

• Provide helpdesk support and resolve internal IT problems to employee satisfaction. • Install, test, and configure new desktops & laptops, and phones – including monitors, docking stations, desk phones• Maintain and modify images, configuration standards, utilities, software default settings, etc. for desktops & laptops, or other employee devices.• Maintain inventory of employee equipment and software licenses.• Assist in onboarding of new employees.• Assign users and computers to proper groups and security in Active Directory• Maintain Active directory domain including structure, permissions, integrations, and upgrades.• Patch and maintain corporate systems and software as needed.

• Primary contact on daily Information Technology operations for over a 100 users in multiple locations. Duties include supporting all IT end user issues (Windows errors, Wyse Thin Clients, Anti-Virus, Printers, Email, Fax, Scanner, etc.), firewall configuration and management, Microsoft Exchange user management, Nextgen and Resource (EMR/EMP) configuration and support, Phone system management, Manage Symantec Backup jobs, provide afterhours support for the doctors, enforce company’s Information Technology policies, and implement HIPPA compliance policies. • Manage, plan, and consult with vendors on Information Technology projects such as ISP installs for new branches, server migrations, and infrastructure expansion projects

· Created databases and stored procedures in SQL Server 2008· Developed SSIS packages to extract, transform, and cleanse data out of databases for Southern Company ETL project· Created SSRS reports using Microsoft Web Based Reporting Services in SQL Azure. Database was created based on complex business rules on the HGSM ESM Integration project based on Bloomberg Reports

Provide excellent customer service by identifying and coming up with resolutions to CPSI software application issues Sustain excellent customer service by supporting and implementing multiple interfaces across different platforms Demonstrate excellent time management and communication skills by scheduling conference calls between client, vendor, and myself while testing interfaces during implementation Provided new methods for improving overall workflow of the team Implemented the very first XML blood bank interface at CPSI through the Mirth integration engine Provide customer training of CPSI applications Provide documentation on status updates, technical specifications, expense reports, and troubleshooting application issues Demonstrate good leadership by training new employees