Steve Lyne

Steve Lyne Email and Phone Number

IT Performance Management @ Maersk Line, Limited
Basingstoke, GB
Steve Lyne's Location
Basingstoke, England, United Kingdom, United Kingdom
About Steve Lyne

As an experienced and dedicated IT professional, I have a proven track record of improving service performance and project delivery. With over 20 years of experience across Logistics and Financial blue chips, I have developed expertise in service management, operations management, vendor management, and data analytics for both digital technology and traditional on-premise technology.Currently, I provide senior leaders with insights into IT operational performance by creating action-based reports that enable data-driven decision-making. Through collaboration across multiple teams, I have delivered significant year-on-year availability improvements for critical applications using DevOps principles. Using Power BI and ServiceNow I have implemented performance metrics within dashboards and scorecards to measure and track progress.My passion for using data analytics to identify root causes, trends, and contributing factors enables me to create comprehensive reports that detail the issue and plan a resolution. My proactive, practical, and agile approach has helped me build a reputation for delivering high-quality work that adds value to organizations. I am committed to service excellence, and I am known for my focus, commitment, teamwork, and engagement.I have in-depth knowledge of Service Level Management (SLM), including defining and agreeing Service Level Agreements (SLAs, OLAs, KPIs), reporting results, and implementing performance improvement initiatives. My passion for using analytics to identify root causes, trends, and contributing factors enables me to create comprehensive reports that detail the issue and plan a resolution. My proactive, practical, and agile approach has helped me build a reputation for delivering high-quality work that adds value to organizations. I am committed to service excellence, and I am known for my focus, commitment, teamwork, and engagement.In addition to my work as an IT professional, I also serve as a mentor to my team, helping them to improve their skills, knowledge, and approach to reach their full potential. I believe in building strong relationships and working collaboratively to achieve our goals.

Steve Lyne's Current Company Details
Maersk Line, Limited

Maersk Line, Limited

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IT Performance Management
Basingstoke, GB
Website:
maersklinelimited.com
Employees:
3666
Steve Lyne Work Experience Details
  • Maersk Line, Limited
    It Performance Management
    Maersk Line, Limited
    Basingstoke, Gb
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  • Maersk Line, Limited
    It Service Management
    Maersk Line, Limited Apr 2018 - Present
    Norfolk, Virginia, Us
    The engagement manager within Insights and Analytics being responsible for the delivery and maintaining Power BI Dashboards to provide operational insights that are used by technology and core business units.Delivering multiple data analytics solutiosn to provide insights on IT operational data such as Incidents, Changes, Problems, DORA with actionable insights to enable the understanding of pressure points and enable improvements.Managed the delivery and created multiple Power BI Dashboards that provided summary and detailed information to operational teams. I created automated narrative and visualisations, data models, ETL routines using a SQL database and excel as data sources to provide action focused dashboards and scorecards.Participated in cross-team improvement initiatives to reduce P1/P2 incidents that impacted business availability. I have worked with the service management processes (major incident, change, problem management) and platform teams to identify issues and remediate them resulting in a 50% improvement of availability and a 45% reduction of major incidents.Led an initiative to refocus the operations monthly review meeting and improve the overall value. Worked with stakeholders to gather feedback and requirements, standardised the format and content, introduced spotlight sessions to deep dive into topics, and shared success stories. Hosted the meetings with 80 attendees and provided updates on the scorecard monthly results.Collaborated with multiple service owners to refocus the operational KPIs and align more with customer satisfaction, adopt industry standards, negotiated appropriate targets to drive towards world class performance. Delivered update sessions to the teams explaining the purpose, the targets, and reporting cycles.Improved the delivery quality for a vendor Service Desk through a series of improvements that resulted in the SLA being met.
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  • Deutsche Bank
    Service Level Management Lead
    Deutsche Bank Jun 2014 - Nov 2017
    Frankfurt Am Main, Hessen, De
    Led and directed a team of 5 to manage the SLM platform and performance management process for top global IT infrastructure vendors.Managed the technical configuration of SLAs, reports and data loads within ServiceNow and the SLM reporting platform, ensuring optimal operational processes and delivery of the pipeline of work. Served as the SLM process owner during a ServiceNow transformation programme, collaborating with other service managements leads (availability, incident, configuration, service catalogue, request, change) to ensure consistency, integration and performance measurement. Successfully implemented a standard process to on-board SLAs, OLAs into ServiceNow and reduced the duration from 6 months to 3 weeks and increased efficiency.Championed the adoption of standard tools and reporting for SLM, that resulted in a 15-fold increase in SLA coverage across services.Instituted a monthly meeting cadence to review consolidated performance results with stakeholders, promoting knowledge-sharing and enabling data-driven prioritization decisions.
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  • Deutsche Bank
    Service Level Management Analyst
    Deutsche Bank Sep 2012 - Jun 2014
    Frankfurt Am Main, Hessen, De
    Using a RFI/RFP process collaborated with Procurement deal teams on several multiple competitive tendering bids to identify and select new vendors to provide services. Led a project to implement a dashboard to track contractual obligations using a monthly cadence.Delivered multiple projects to on-board and extend the services into the Service Level Management offering so vendor SLAs/OLAs/KPIs were reported.
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  • Deutsche Bank
    It Project Manager
    Deutsche Bank May 2010 - Sep 2012
    Frankfurt Am Main, Hessen, De
    Participated within a service strategy and business management cross-project team to introduce services with different tiers at different price points. Delivered the performance reporting stream for a strategic transformation project that migrated a hosting service from a T&M contract to an offshore managed service, resulting in the service meeting all targets within 9 months of go-live.Performed monthly service performance reviews with vendors , ensuring appropriate remediation of any failures, service improvement management, or invoking service credit penalties on SLA breach.
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  • Old Mutual Wealth Uk
    Senior It Project Manager
    Old Mutual Wealth Uk Oct 2006 - May 2010
    Led a team who delivered the infrastructure stream for a major transformation project between Old Mutual Wealth Management and Skandia. Delivered a continual service improvement (CSI) stream to identify operational issues and capacity issues that improved platform reliability ahead of tax year-end.Implemented a pro-active transaction monitoring solution (HP BAC) to quickly detect platform failures and produced service availability reports to quantify the outcome of the improvements.Delivered a global project to implement the infrastructure and environments for a fund management platform with a multi-million hardware budget.
  • Rbs
    It Programme Manager
    Rbs May 2005 - Mar 2006
    Gogarburn, Gb
    Managed a team of 7 that successfully delivered multiple programmes including a major technology architectural improvement programme and the Ulster Bank integration programme.Led a team who authored white papers outlining successful strategies for scaling operations, implementing white labelling, improving platform availability, and enabling consolidation of additional RBS Brands for the customer account opening platform. Delivered technical and efficiency improvements to a volume print solution used by the account opening application in the retail branch network.
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  • Bnp Paribas
    It Delivery Manager
    Bnp Paribas Mar 1999 - Dec 2004
    Paris, Fr
    Managed a team of Project Managers who delivered the technology infrastructure and operating processes for business applications.Responsible for the overall delivery, transition, warranty support, quality, risk management, post implementation reviews and budget management.Implemented a Risk and Issue Process and supporting tool across the portfolio.Implemented a monthly project reporting process and documentation pack for the investment portfolio.Implemented multiple ecommerce, web sites, ECN market connections, low latency infrastructure, SAN Storage, application consolidation projects.Implemented a disaster recovery solution for 30 critical Fixed Income (FX, IRG and Equity) applications prior to Y2K.
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  • Bnp Paribas
    It Security Manager
    Bnp Paribas Oct 1996 - Mar 1999
    Paris, Fr
    Performed assessments on applications and infrastructure to ensure compliance with security policy.Performed a global risk assessment in conjunction with the European Security Forum for the major hub locations.Operated the User ID Administration process and managed the team.Investigated Security Incidents and improved controls.
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Steve Lyne Education Details

  • Leicester Polytechnic
    Leicester Polytechnic
    Computer Studies

Frequently Asked Questions about Steve Lyne

What company does Steve Lyne work for?

Steve Lyne works for Maersk Line, Limited

What is Steve Lyne's role at the current company?

Steve Lyne's current role is IT Performance Management.

What schools did Steve Lyne attend?

Steve Lyne attended Leicester Polytechnic.

Who are Steve Lyne's colleagues?

Steve Lyne's colleagues are Ismael Rivera, Rakesh Ravindra, Saranya Palani, Sai Hirapache, Mark Robert, Teeling Aaron, Amy Lai.

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