Steve M. Email & Phone Number

United States

• Daily tasks include completews tickets for the IT department generated by the IT Service Help Desk, which involve uploading PDF documents to both static and public websites (Drupal). Sometimes tickets are addressed directly and required to build pages upon request often on our intranet (ADCNET). Have experience working with HTML and CSS/Bootstrap 4/5 when working on our intranet website (Drupal - CMS).• Other times requests are made to edit JavaScript and JSON data on our intranet pages.• Current work role is rebuilding our new Intranet using Bootstrap 5, CSS, SCSS, JavaScript, and Tasks involve completing assigned pages weekly for code review, mockup changes, and final revisions in the final week as a part of a team of Developers. Tool used: Visual Studio Code• Work spent involves setting up configurations and schema designs for Apache Solr (version 8). Tools such as Bash, CMD, PowerShell, and Cygwin allow accessing schemas via command line tools using curl to manage an HTTP server. Data is stored in JSON, CVS, XML, which is indexed directly to Solr with created fields that can be queried or show highlighted results.• JavaScript coding skills involving editing scripts to manage API calls via Apache Solr from object data stored in object arrays using GET/POST requests to the server.• Completed an Apache Solr project requiring, reinstallation of Solr and Nutch on a new Linux server. This also required knowledge of document indexing, schema (request handlers), core/collections, documents/fields, query parsing, Restful API (updates via xml), CORS update, xml configuration setup, Linux terminal server navigation, and JavaScript knowledge which managed the web display.• Knowledge of using a Linux terminal, command line structure, package installations, displays (ls / parameters, pwd), and other tools used while managing the Linux server. Api testing in Google Chrome to verify HTTP request received.

United States

• Worked as a contractor for Wells Fargo providing Small Business Support application information for the Paycheck Protection Program. Calls involve helping customer understand the process of review and navigating them to the website to submit additional documentation that could qualify for loan forgiveness.

United States

• Daily role includes working remote, taking inbound calls helping answer questions about Certificate of Deposit, Savings, Checking, and Money Market accounts. Take applications, review identity information before having the application reviewed. Read disclaimers, provide rate information, close, and renew accounts based on term requests.• Assist in troubleshooting mobile check uploads, login issues, browser incompatibly, and password resets. Answer questions involving Billpay, Cash App, Apple Pay, and Zelle while addressing issues with payment accounts. Skills also exist with researching online to resolve technical issues with Apple, and Window devices.

Tempe

• Tasks include WordPress navigation, fixing issues with Plugins, broken themes and .htaccess files. Also troubleshoot emails server side and configure settings for clients on devices• Abilities also include understanding of DNS, Hosting navigation, File Manager, FileZilla, WordPress migration, SSL/CDN issues, and using third party tools to track propagation.• Skilled in phpMyAdmin navigation, export/import databases, identifying issues with plugins, and updating home/site url.• Projects included building a WordPress website in class• Exercise daily upselling skills of website design services, SEO, and Sitelock Security.

Chandler, Az

Worked managing PayPal Credit accounts. Answered billing questions, troubleshooting payment declines, and website navigation.Also worked in Business Support consulting with small business customers, which involved both phone work and email response to inquiries. Occasionally handled dispute account requests.

United States

Junior Mobile Developer 5/2013 – 10/2013• Responsibility included using the Kendo UI Framework to develop web controls to communicate with the DocTalkiPhone app. Goal was to branch this to other devices such as Blackberry, Windows, Samsung, etc. Day to day activity included communicating with the lead Developer via Skype on daily progress. Spent time learning JavaScript, JQuery, web controls, Razor, and VB.NET, which was involved in porting the application to C#.Projects• Developed a working mobile application using jQuery/JavaScript to run http services connected directly to a MySQL database that allowed physicians to look up patient data on their IOS/Blackberry devices.

United States

• Developer user controls in Windows Workflow Foundation that ran on the company’s hosting service website. The tools used were C# / ADO.NET/ TQL / SQL Server / Computer Management Hosting Service, IIS, and the ViewCenter database. Daily updates were saved to subversion (SVN). Also had access to a VPN that allowed remoting from home. Worked directly with a team of developers using a SCRUM/Agile approach to model the project design, gathered requirements from other departments, and created custom test forms for debugging.

United States

• Developed application in Visual Studio and C# that consisted of allowing a search by student ID to locate their emergency contacts. The users also had the ability to create new contacts, update existing ones, and delete old contacts. The project retrieved data from a Pinnacle database which was then output into fields on a web form.• Utilized Microsoft SQL Server Management Studio to build queries. Learned a lot about database concepts, gained knowledge of constraints, identity keys, and used a test database to develop SQL code. Other projects included using Microsoft SQL Report Builder 3.0 to develop small reports that were exported to Excel and on the server. Gained practical experience working with co-workers, used email to communicate, obtained information, and shared information daily. Had access to a 24-hour sign in service from home and performed some work remotely. Researched other concepts using Google and school administration tools to effectively complete my assigned tasks.Projects:• Using Visual Studio 2010/C# was required to complete a system that allowed teachers to update emergency contacts for students. The system used GridView for the search queries which allowed updating, deleting, and adding new contacts to the database. Allowed a search by a Student ID and name. Was also tested to remove any crashes on input forms.

Work in current position taking inbound calls from point of sale merchants, handle customer inquiries about fraud holds on their accounts, and monitor accounts for possible fraud risk. Manage accounts for fraud risk by making judgmental decisions by verifying a customer's identity.Also worked in Electronic banking services and Customer Service at the bank.Received awards for outstanding customer service, attendance, and recognition for a performance project to increase both my quality and active listening.

Worked on a dialer system taking calls from Cellular One and Singular Wireless accounts. Processed payment arrangements from debtors and negotiated settlements. Techniques also included skip tracing and handling disputes.

Received inbound calls from customers and used a keying strategy to locate requested listings. Process involved searching a database for valid phone numbers while scanning screens quickly to find a listing.