Steve Macke Email & Phone Number

Cincinnati, Ohio, United States

Oversee PRA Group's call centers, legal recovery, digital, and insolvency operations. Spearhead efforts to drive operational execution and improve efficiency across the business.

Cincinnati Area, Ky

Responsible for Contact Center strategy for Citigroup Global Consumer Bank Operations encompassing approximately 19K direct and indirect workforce across 41 centers in 22 countries around the globe. Areas of focus include driving customers to self-service through digital channels, increasing revenue generation, migrating technology infrastructure to a cloud-based, omni-channel solution, global leverage of workforce and vendor operations and global risk and control optimization.

Cincinnati Area, Ky

Responsible for Collections, Default Management and Recovery strategy for Citigroup Global Consumer Banking operations encompassing a workforce of approximately 18K employees across 31 countries for all Global Consumer products including credit cards, mortgages, autos, consumer finance, small business and retail installment loans.

Cincinnati Area, Ky

Responsible for O&T BP&A activities for the Global Consumer Bank encompassing approximately 600 employees across 10 centers in five countries around the globe. Areas of focus include capacity planning and staffing of approximately 55K production and support staff across 31 countries, real-time monitoring and workforce management, production reporting, staff performance scorecards and analytics across Credit Initiation, Customer Service, Core Operations, Fraud Operations and Collections.

Cincinnati Area, Ky

Lead an organization of 1,800 employees in six sites with $825MM of NCL annually. Accountable for strategy development and operational oversight for the collections, repossession, remarketing and recovery units. The group repossessed and remarketed approximately 8,000 vehicles a month.

Cincinnati Area, Ky

Lead organization of 200 employees collecting on the Retail Bank Consumer and Commercial loan products with $600MM of annual NCL. The consumer loan products include overdraft, checking plus, personal installment loans and lines of credit, while the commercial loans included Small Business Administration loans, business lines of credit and business installment loans.

Cincinnati Area, Ky

Managing a $550M expense budget for an 8,000 employee organization across 15 sites with approximately $4Bn of annual NCL. Additionally responsible for vendor management and contract negotiations, partner level reporting on private label portfolios and production analytics and reporting.

Cincinnati Area, Ky

During this period held a variety of roles of increasing responsibility and complexity including: Collector, Assistant Manager, Legal Unit Manager, Assistant Controller, Controller & Senior Business Analyst.

Bachelor'S Degree, Finance & Management

High School