Steve Malm Email & Phone Number

Baltimore, MD, US

Baltimore, Maryland, United States

• Developed a comprehensive reporting system, creating 25+ dashboards to provide real-time insights, resulting in improved data accuracy and efficiency.
• Identified “ZIP code islands” and realigned database mappings to save 8,000+ applicants up to 10 hours of travel time to receive immigration benefits.
• Implemented standardized processes for the development team, resulting in a 50% decrease in time needed for documentation and allowing developers to focus on high-priority tasks.
• Utilized frequent feedback and testing sessions to improve user experience.
• Conducted application and reporting demonstrations regularly to 150+ stakeholders.

Linthicum, MD

• Developed automated reporting system that reduced report generation time by more than 50%, allowing for more efficient use of resources and increasing overall productivity.
• Generated 1,200+ customized client reports per quarter utilizing advanced data analysis techniques
• Implemented a streamlined reporting process that consolidated data from 5 different departments, resulting in a 25% increase in on-time delivery to clients.

Baltimore, Maryland Area

• Analyed and monitored financial records for the hospital’s $70 million grant
• Supported over 100 nursing research projects and surveys
• Utilized tools such SPSS and MS Office Suite to optimize reporting efforts to support 10+ departments across the hospital

Towson, MD

• Developed and executed a comprehensive client retention program, resulting in a 90% client satisfaction rate and a 10% reduction in customer churn.
• Expanded the facility client base and revenue by 50% in less than six months.
• Created a facility environment that supported the company mission and vision.