Steve Malone

Steve Malone Email and Phone Number

Global Director, Partner Acceleration, Workflow Lead - Public Sector, HCLS, Emerging Industries at ServiceNow @ ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Steve Malone's Location
Lincoln, Nebraska Metropolitan Area, United States, United States
Steve Malone's Contact Details

Steve Malone personal email

n/a

Steve Malone phone numbers

About Steve Malone

I have been very fortunate to have a 35+ year career with several software leaders. This has allowed me the opportunity to work with tremendously talented people to help provide valued solutions to support their customers. In my current opportunity at ServiceNow, I am very fortunate to work along side tremendous leaders with our #1 Partner Accenture to develop a global business strategy to provide solutions in Telco, Financial Services, Public Sector/Federal Citizen Services and middle office digital workflows from requesters.

Steve Malone's Current Company Details
ServiceNow

Servicenow

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Global Director, Partner Acceleration, Workflow Lead - Public Sector, HCLS, Emerging Industries at ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Website:
servicenow.com
Employees:
5
Steve Malone Work Experience Details
  • Servicenow
    Global Director, Partner Acceleration, Workflow Lead - Public Sector, Hcls, Emerging Industries
    Servicenow Jan 2024 - Present
    Santa Clara, Ca, Us
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  • Servicenow
    Global Director, Partner Acceleration, Customer Experience - Public Sector / Source-To-Pay
    Servicenow Jan 2023 - Jan 2024
    Santa Clara, Ca, Us
    View
  • Servicenow
    Global Director, Partner Acceleration, Customer Experience
    Servicenow Dec 2021 - Jan 2023
    Santa Clara, Ca, Us
    View
  • Servicenow
    Global Practice Development Manager - Customer Workflows
    Servicenow Jan 2019 - Dec 2021
    Santa Clara, Ca, Us
    Leading the global growth of ServiceNow Customer Service Management (CSM) with our great partner Accenture. With the significant growth of ServiceNow Customer Service Management in the High Tech B2B market, ServiceNow CSM is transforming how these organization create a world-class customer experience. Our Partnership with Accenture is instrumental in how we go-to market and deliver these Customer Service Management and IT Operational Management solutions.
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  • Servicenow
    Product Line Sales Manager - Customer Service Management (Csm)
    Servicenow Oct 2016 - Jan 2019
    Santa Clara, Ca, Us
    Customers are not just looking for a callback—they want a permanent resolution to their issues. ServiceNow connects customer service to engineering, operations, and other teams on a common platform. This dramatically increases the velocity of response, the accuracy of resolution, and boosts product and service quality.Highlights:Attainment of 142% for FY18 Business target quota. Top 10% of CSM BU. Recognized for Top Strategic Win in High-Tech B2B CSM+ITOM and Monster Award in FY17/FY18 for top contribution toward driving customers to Knowledge Conference
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  • Oracle
    Application Sales Manager - Service Cloud - Customer Experience Applications
    Oracle Sep 2012 - Oct 2016
    Austin, Texas, Us
    Leverage CX Discovery to understand business requirements and challenges around increasing customer efficiency, customer retention and new customer acquisition (E+R+A = CX) through a better customer experience leveraging more efficient Contact Center and Business Knowledge Applications - RightNow CX / Oracle Knowledge / Oracle Policy Automation
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  • Convergeone
    Vice President Of Commercial Sales
    Convergeone Aug 2009 - Aug 2012
    Bloomington, Minnesota, Us
    Lead business planning/expansion in Nebraska / Iowa markets as well as account management for healthcare, financial services, and manufacturing industries. Foster partner relationships with high profile companies, including Microsoft, CISCO, EMC, VMware, Citrix and F5. Engage in monthly forecasts and business/marketing development matters such as brand awareness, demand generation, and "lunch n learns." Design services for Focus Solutions, including:CISCO IPT, Switching, UC Solutions, UCS, Tandberg, and WAN/LAN Optimization Solutions.Microsoft Solutions: OCS/Lync, Exchange, SharePoint, and AD Assessments.EMC Storage and Backup Recovery Solutions; Virtualization Solutions: VMware, HP, VDI.Sales Highlights:Garnered $25 million in revenue with 125% attainment through leadership of 4 account manager team; focus on growth to $30 million in revenue with 25% services.Oversaw opening of new office; recruited 4 account managers; collaborated with Design/Operations VPs and Engineers to support pre-post sales resources.
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  • Microsoft
    Regional Sales Manager
    Microsoft Nov 2007 - Aug 2009
    Redmond, Washington, Us
    Led strategy, focus, and operational excellence to exceed customer/staff expectations. Managed 7 solutions/3 technical specialists; assessed performance reviews.Sales Highlights:Exceeded attainment goals 157% in FY08; 103% in Q1-FY09.Achieved revenue goal of $100 million for FY09.Selected as national Lead for operational excellence.Recognized as Top Q1 Regional Manager for national incubation sales (Online Service/VoIP).
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  • Microsoft
    Enterprise Sales Manager
    Microsoft Jul 2004 - Nov 2007
    Redmond, Washington, Us
    Oversaw customer relations, revenue growth, and competitive successes in 39 of highest profile customers in territory. Managed OPEX budget; supervised 4 account executives and 3 account technology and 2 sales specialists. Developed partner ecosystem around core infrastructure, IW, BI, .NET, and UC focus. Sales Highlights:Achieved revenue goal of $75 million for FY08.Exceeded attainment goals 107% in FY06; 136% in FY07 (#2 nationally for revenue growth at 39%); NSAT 147% (150% considered "World Class").Delivered 19 case studies on Infrastructure Optimization, Enterprise CAL, MOSS Integration, BizTalk Best Practice, SQL Competitive Wins, Dynamics CRM, and Unified Communication.Selected for District Leadership Roles such as NCD City Council, ECAL, and Annuity/Diversity.
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  • Microsoft
    Senior Licensing Sales Specialist
    Microsoft Jul 2000 - Jun 2004
    Redmond, Washington, Us
    Handled strategy with district field representatives, licensing specialist team, and sales managers to grow revenue and maximize business potential. Negotiated/presented complex licensing deals. Minimized risk through business/legal decision making. Participated in meetings; provided annuity business information regarding monthly forecasts. Collaborated with managed LAR/ESAs to improve relationships; conducted monthly meetings with regional managers to access business relationships. Contributed to planning in maximizing annuity licensing revenues; liaised with licensing director on strategic WWLP committees, development of national LS commitments, and FYO5 licensing plan. Sales Highlights:Achieved quota responsibility for increasing annuity business for CAS/GSM segments. Annuity business estimated at 66% of district revenue ($90 million for FY05), representing 12% growth over previous year.Championed policy change to WWLP, increasing customer satisfaction/revenue improvements. Identified key customer licensing requirements through council participation and adjustments through licensing teams.Recognized as one of company Top Licensing Specialists as well as WW LS Resource for facilitation/change on EZPET. Participated in IW BMO Sales Advisory Council and Project Atlas Design Validation Committee. Acted as Mentor to other Licensing Specialists. Received Central Region Top Contributor Award (FY04); Gold Star
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  • Microsoft
    Territory Manager
    Microsoft Aug 1999 - Jul 2000
    Redmond, Washington, Us
    View

Steve Malone Skills

Enterprise Software Cloud Computing Solution Selling Account Management Saas Strategy Leadership Unified Communications Virtualization Business Development Crm Management Customer Relationship Management Data Center Pre Sales Software As A Service Contract Negotiation Business Alliances Go To Market Strategy Professional Services Vmware Strategic Partnerships Sales Process Sales Cisco Technologies Business Process Improvement Business Intelligence Emc Storage Demand Generation Sales Management Voip Cisco Certified Process Improvement Sales Operations Emc Sales Cerification Vmware Vsp5 Certification Cisco Data Center Uc Certification F5 Sales Certification

Frequently Asked Questions about Steve Malone

What company does Steve Malone work for?

Steve Malone works for Servicenow

What is Steve Malone's role at the current company?

Steve Malone's current role is Global Director, Partner Acceleration, Workflow Lead - Public Sector, HCLS, Emerging Industries at ServiceNow.

What is Steve Malone's email address?

Steve Malone's email address is st****@****os5.com

What is Steve Malone's direct phone number?

Steve Malone's direct phone number is +140850*****

What skills is Steve Malone known for?

Steve Malone has skills like Enterprise Software, Cloud Computing, Solution Selling, Account Management, Saas, Strategy, Leadership, Unified Communications, Virtualization, Business Development, Crm, Management.

Who are Steve Malone's colleagues?

Steve Malone's colleagues are Nistha Gautam, Shriti Chatterjee, Saad Baloch, Chelsea Anderson, Eric Weischedel, Surbhi Kochhar, Shubham Mengarti.

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