Steve Martinez Email & Phone Number

Seattle, Wa, Us

Aurora, Co, Us

Key Accountabilities:● Responsible for providing leadership to 5 direct reports and >55 total internal/external personnel● Relied upon to create/orchestrate IT strategy, roadmap and technology solutions to meet go-to-market needs● Optimizes IT spend ($7M P&L; capital budget $4M) to maximize value for the organization● Develops end to end repeatable process(es) for long-term success re: Agile SDLC process; emphasis in areas of applications, infrastructure, hardware, data and analytics● Cultivates a thriving work culture capable of recruiting, developing and retaining top talentKey Accomplishments:● Saved company >$5M within 1-year by restructuring IT contracts and reducing duplicate technology● Phase 1 of new Digital Commerce platform increased renewal rates >30%; $30M YOY sales growth; enabled OMNI channel capabilities growing >$3M in 6 months; increased customer service scores in all 4 major categories● Designed/implemented new technology stack in Operations; reduced operating cost by more than $2M dollars; projected to reach $6M-$8M within the next 24 months● Decreased employee turnover while lifting employee satisfaction >20%; projected to save >$1.25M in recruiting cost as a result of the new “hybrid” infrastructure

Greenville, Wi, Us

Key Accountabilities:● Responsible for providing leadership to 6 direct reports, 100 employees, 35 contractors and 55 vendors● Relied upon to orchestrate the SSI ecosystem in areas of company-wide governance, PMO, infrastructure, security, applications, audits, maintenance/support and QA/testing● Optimized IT spend ($15M P&L; capital budget $7M) to maximize value for the organizationKey Accomplishments:● Designed and implemented a Digital Platform strategy that consisted of all new technology, resources and a structured governance go-to-market process that included agile development● $15M invested over 3 years; netted 160% increase (or $18M) in sales, reduced rep admin time by >60% (value of $5M per year) and reduced operating cost of $6.5M per year

Greenwood Village, Colorado, Us

Key Accountabilities:● Responsible for leading/managing tactical Digital Transformation initiatives; essential member of a company recognized by Forbes Magazine as a top consultancy company● Relied upon to enhance technology, cost optimization and revenue functions; created/supported new go to market strategies across people, process and technologyKey Accomplishments:● Cut IT cost by >9% of company revenue; 60% headcount reduction saving $4M in employee cost; 66% of IT cost (or $5M); eliminated >$8M of lost sales or digital leakage; sales operations >$5M

Greenwood Village, Colorado, Us

Development and implementation of company-wide business transformation strategies in areas of organizational design, order to cash cloud technology solutions, customer service, sales performance, operations, business intelligence/reporting, product fulfillment and company adoption.

Key Accountabilities:● Responsible for providing leadership to >50 internal personnel and >20 contractors; managed $10M budget● Relied upon to orchestrate IT transformational projects and strategic initiativesKey Accomplishments:● Designed, built and established an Automation Adoption Team to support the entire organization; increased rep productivity by >50% and had company valuation of >$5M associated to cost savings● Designed and launched a Program Office; provided an estimated value of >$20M in cost savings from projects being managed on budget and on time; 95% success rate on completion of projects

Key Accountabilities:● Responsible for providing leadership to 7 direct reports ant >150 domestic/international personnel● Relied upon to manage all IT projects and deliverables including App development, infrastructure design, security, audit, controls, as well as data analytics and reporting; managed $35M budgetKey Accomplishments:● Set up IT development shop in Dominican Republic that netted $15M in IT cost savings; redesigned stateside and DR IT footprint, job roles, responsibilities and support● Increased speed to market solutions by over 45% improved QA by 25%● Renegotiated >65 IT contracts; saved $>10M+ in costs

Key Accountabilities:● Responsible for providing leadership to >155 employees, >30 contractors and >50 vendors● Relied upon to implement and support new technology solutions for all of sales across the entire footprintKey Accomplishments:● Implemented SFDC across Sales (650 users); increased rep efficiency by >60%; netted $20M in cost savings● Built new online reporting system for all of sales and executive leadership that was recognized as the cornerstone of all sales, as well as the finance team for overall company results and performance● Established a new sales back office in Dominican Republic; created 45% more capacity and 25% increase in cycle time processing orders and fulfilling customer orders

Implementation of salesforce.com and AMDOCS CRM solutions, business reporting and analytics, and training/adoption across 14 state region. System and data conversions, requirements, system development and testing/certification.

Managed a division of employees and revenues of 80M in monthly billing. Sales performance against company objectives, workflow/productivity management, customer issues/claims, marketing, sales training, coaching, development, labor relations (union), channel strategy, recruiting and customer service.