Managing the end to end Service provision for Vitality Health account. Responsibilities include;• Escalation point for the overall service issues (in and out of hours)• Escalation point for managing 3rd parties in relation to VH account• Weekly and Monthly reporting • Responsible for account specific Service Improvements • Responsible for managing Risks & Issues• Customer Satisfaction - Facilitate and progress actions within the You Said We Did (part of Customer Perception) Review• Invoicing of BAU services • Management / approval of financials• Responsible for service acceptance completion and sign-off• Implementation and continual improvement of Atos Service Management Model

To take responsibility for the delivery of services delivered to the EDFEnergy account. Responsibilities include managing the quality of theservice, SLA fulfilment and management of service escalations whenapplicable. A key part of the role is to monitor levels of serviceachieved, ensuring detailed metrics and records are kept and analysedand to assist the service management team in advising the customer atmanagement level regarding the delivery, availability and functionalityof services and systems.

The administration of computer hardware and software in support of thedelivery of an agreed IT service. Responsibility included: incidenthandling, availability and performance monitoring, routine start-up andclose-down and the maintenance of operating plans and schedules.

Operating and supporting in a VAX/VMS environment, then anAlpha/Open VMS environment. Working an alternate day/night shiftpattern. Job role entailed both procedural and batch processed taskexecution.