Lead Technical Account Manager
Current- Proactively monitored and ensured the fulfillment of all large-budget media placements, leveraging advanced campaign metrics analysis to optimize and deliver successful search, social, and display campaigns across all brand campaigns.Spearheaded the execution of new streamlined processes, resulting in enhanced operational efficiency, error reduction, and accelerated turnaround times for campaign tickets within the department.- Pioneered the integration of customer success initiatives for clients, driving comprehensive onboardings through 100+ client calls and owning post-activation responsibilities, including campaign monitoring, optimization, conducting impactful business reviews, and introducing strategic products to elevate performance outcomes.- Played a pivotal role as a central point of coordination among cross-functional teams spanning research, product, marketing, engineering, and strategy. This ensured a comprehensive approach to client success spanning pre and post-sales phases.