Steve Mathieson Email & Phone Number

Biggleswade, Gb

Responsible for end to end agreement of annual budget and monthly forecast of the VWG UK Aftersales commercial performance. Drive and support the performance of the individual brands in Aftersales planning including turnover, margin and profitability.

Milton Keynes, England, United Kingdom

Key role within the SEAT & CUPRA UK brands to manage the following performance areas of aftersales:• Lead the UK aftersales business planning & annual budget setting for VWG UK and SEAT & CUPRA Global Head Office (Barcelona) senior management teams• Lead the annual strategic aftersales business focus, KPIs and actions with the SEAT & CUPRA Global Head Office (Barcelona) senior management/BOM teams• SEAT & CUPRA UK aftersales performance management & measurement including regular Board / Director reviews• Aftersales National Retailer Incentives• National Retailer Parts Performance Bonus Programme development, measurement & management including Retailer annual contracting• National Fleet Aftersales programme lead & manager for SEAT & CUPRA UK• Aftermarket parts brand marketing, pricing and programmes• Aftersales Field / Retailer / Head Office performance measurement, skilled in Microsoft Excel; Powerpoint & Word• SEAT & CUPRA UK national accident repair channel lead• SEAT & CUPRA UK Employee of the Month - March 2022

Milton Keynes, United Kingdom

High profile UK role within the SEAT UK brand to manage the following performance areas of aftersales:• UK aftersales business planning & annual budget setting for VWG UK and SEAT Global Head Office (Barcelona) senior management teams• National aftersales performance management & measurement including regular Board / Director reviews• Aftersales National Retailer Incentives• National Retailer Parts Performance Bonus Programme development, measurement & management• National Fleet Aftersales programme lead for SEAT• Aftermarket parts brand marketing and programmes• Aftersales Field / Retailer / Head Office performance measurement, skilled in Microsoft Excel; Powerpoint & Word• SEAT UK national accident repair lead

Luton, United Kingdom

Responsible for managing a team and leading the marketing communication activities to Fleet customers and prospects for Vauxhall. Developing and implementing the marketing communications strategy. Communication activities included direct mail, email messaging, shows and exhibitions. Providing the Fleet Sales team with marketing tools to promote the product range to Fleet customers and prospects.

Leading a team to deliver the marketing, communications, programmes and head office operations, including control of a significant budget (£ms), for Vauxhall Used Vehicles including the industry leading Network Q programme, Company Cars & Fleet Sales Demonstrator programme. Key tasks include:- developing, managing and delivering Retail and Fleet marketing projects. - regular reporting of the results from marketing campaigns and activity with presentation to Vauxhall board of directors, demonstrating accountability.- successfully rebranding Network Q – Vauxhall’s highly acclaimed approved used car programme – for the first time in 21 years.- Vauxhall owner and custodian of the Network Q brand.- managing and enhancing the Network Q website performance, in conjunction with Search Engine Optimisation and Paid Search activity, to generate retail customer sales leads for Vauxhall Dealers.- managing the Network Q warranty programme, sales and claims performance. - creating, producing and managing retail point of sale materials, including deciding on design, copy and proof reading, for our customers.- managing all of Network Q’s public relations activity. - managing the performance of several external agencies and suppliers.- responsibility for a significant (£millions) marketing budget.- providing direction to national field team.

Managed all elements, including marketing communications, of the Vauxhall Network Q, Saab Approved and Chevrolet Approved Used Car Programmes for the UK and Ireland. Key achievement in providing leadership and management of a successful launch of the first Saab Approved Used Car programme in the Republic of Ireland.

Managed a profitable business channel and field team to deliver the programmes and marketing of Vauxhall, Saab & Chevrolet Accident Repair activities. Key achievements include exceeding annual crash parts sales targets and the introduction of a new GMUK manufacturer Approved Bodyshop Programme.

Managed the aftersales performance and provided consultancy to 36 Vauxhall Dealers in East Anglia (Essex, Suffolk, Norfolk, South Lincolnshire) and exceeded regional parts sales targets along with attaining top position for a Vauxhall region in aftersales customer satisfaction.

Responsibility for successful implementation and management of several aftersales marketing programmes to exceed service channel parts sales.

Responsibility for the development and successful implementation of the MasterFit brand strategy including the delivery of the first national TV campaign.

Managed projects within Vauxhall’s Customer Care Department and introduced several new initiatives to improve company customer service and satisfaction performance.

Worked within Vauxhall’s Customer Care Department assisting Customers and Dealers with all types of enquiries.

Ma, Marketing

Dipm, Cim Marketing Diploma

Ba (Hons), European Business Administration

Joint British and Dutch degree course. Half course year spent in UK, other half in The Netherlands. Placement year at Ford Nederland head.

Heao Diploma, European Business Administration