Contact Center professional with over 40 years’ experience. I am responsible for all aspects of Contact Center management including, but not limited to, team building, performance management, workforce management, workforce engagement, contact center technology, budgeting and forecasting. I consistently exhibit a ‘can-do’ attitude that inspires associates to excel in their work. Having been in the constantly changing tobacco industry for over 17 years, I am able to adapt to an ever changing customer-centric landscape and deliver a cost effective, exceptional customer experience. My motto – ‘Continuous improvement versus postponed perfection’.