Provide support for all printers and copiers on the Indiana Wesleyan University campus in Marion, Indiana. Deliver toner and perform maintenance on machines when needed. Maintain and update excel spreadsheets daily that track toner supply and location of each device on campus. Multiple spreadsheets are prepared monthly that document printer usage for each machine.

Installed and maintained residential DISH Network services including installation of satellite dishes, modems and wiring (inside & outside). Used various size ladders and hand tools on a daily basis. Installation included confined spaces such as attics and crawlspaces. Maintained an excel spreadsheet that was updated daily tracking equipment usage. Provided excellent customer service while working with customers in their homes.

Escalations ManagerAssisted large business customers with delayed orders. Worked with internal departments to escalate for completion of past due orders caused by internal and customer issues.Data Entry/Customer ServiceEntered and processed data/voice circuit orders for wholesale customers. Provided updates on the progress of orders upon customer request.

Data Entry/Customer ServiceEntered and processed data/voice circuit orders for wholesale customers. Provided updates on the progress of orders upon customer request.Large Business Equipment CollectionsAssisted large business customers with payment of delinquent accounts. Organized and led customer conference calls to resolve billing disputes, as well as establishing payment arrangements to aid in payment.Residential CollectionsWorked in a large call center answering 100-150 calls per day. Assisted residential customers in payment of delinquent accounts to restore telephone services.