Preparing goals and objectives for service department and monitoring the departments performance. Directing the hiring and training of employees for the service department. Creating and maintaining a positive relationship with customers and employees, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business. Working directly with warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines. Creating dealership service and pricing policies. Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.