As CIO at the University of North Georgia, I am responsible and accountable for all areas of IT operations, engineering, and the security of information technology assets. As the strategic leader of IT, I set the direction and goals for IT, and make recommendations to the university's leadership on the application and advancement of information technology. I work with units across the university on their technological needs, and work as a member of a variety of academic and administrative committees at all levels of the university. I am active in the community as a member of Phi Kappa Phi and Rotary. I currently act as treasurer for our local Phi Kappa Phi organization.

The Deputy Chief Information Officer is responsible to the Chief Information Officer for the day to day operation of the IT department on all five University campuses. The positions primary function is to ensure the fast, predictable, and uninterrupted flow of planned work that delivers value to the university while minimizing the impact and disruption of unplanned work, in order to provide stable, predictable, and secure IT services. Leads a team of unit leaders in the areas of Services, Networking, AV, Enterprise Information Systems and IT Engineering in the conduct of operations and projects cross-functionally, ensuring horizontal and vertical communications throughout the department and alignment with strategic objectives. Develops processes that enable the efficient and agile use of IT resources while ensuring compliance with all applicable regulations. Works with the CIO in liaison with university leadership to ensure IT practices are aligned with the business, and with the CISO to ensure the security of the production IT environment

As Associate Chief Information Officer, I am accountable to the Chief Information Officer for IT operations on two of the University's four campuses. I provide strategic and tactical leadership to the IT Services team at the Dahlonega and Cumming campuses. This IT Services unit is responsible for delivering fast, friendly, dependable and customer-oriented services to support users of technology at the University through the application of ITSM best practices. The technology customer base served consists of more than 7,000 end users, which use over 2000 university owned computing devices. Additionally, as Associate CIO, I assist the CIO in overall IT administration, budget management and leadership for the IT Division at the University.This leadership role is accountable for the following areas: • Technical Support Services – Provides tier I and II desktop, mobile device and peripheral service, repair and request fulfillment in the field. This group is an authorized warranty repair facility for Dell equipment• Service Desk – Provides tier I support via phone, email and walk-in service for 200+ lines of business for the University, which includes repair of student, faculty and staff computing equipment. This group is also an authorized warranty repair facility for Dell equipment• Instructional Technology Services – Provides complete support for Video Conferencing, Lecture Capture, Distance Learning, Classroom Technology, Video Streaming, Event Support and all campus AV needs• Systems Engineering and Data Center Operations - Provides Server and Storage solutions for the two campusesThe Services Team utilizes industry best practices derived from ISO/IEC 20000,ITIL,HDI, PMI/PMBOK and Six Sigma, and integrates these practices into its processes.

Leading university information technology in the consolidation of two institutions with a combined 15,000 students, 2,000 faculty and staff, on four campuses. Responsible for university IT strategy, innovation, exceptional customer service, IT operations, and information security.

As Associate Chief Information Officer for IT Services, I provide strategic and tactical leadership to the IT Services team; delivering fast, friendly, dependable and customer-oriented services to support users of technology at North Georgia College and State University through the application of ITSM best practices. The University’s technology customer base is approximately 7,000 end users, which use over 2000 university owned computing devices.This leadership role oversees five teams of technology professionals: • Technical Support Services – Provides tier I and II desktop, mobile device and peripheral service, repair and request fulfillment in the field. This group is an authorized warranty repair facility for Dell equipment• Service Desk – Provides tier I support via phone, email and walk-in service for 140+ lines of business, which includes repair student, faculty and staff. This group is also an authorized warranty repair facility for Dell equipment• Instructional Technology Services – Provides complete support for Video Conferencing, Lecture Capture, Distance Learning, Classroom Technology, Video Streaming, Event Support and all campus AV needs• Identity and Access administration – Creates and maintains all user accounts for email, network, and Peoplesoft. Administers email, printing and password reset services• Training Administrator – Administers the University’s online Learning Management System, provides end user training, coordinates IT internal and external training and the IT qualification programThe Services Team utilizes industry best practices derived from ITIL, HDI, PMI/PMBOK and Six Sigma, and integrates these practices into its processes.In addition to the aforementioned role, I act as the IT Academic Consultant and Project Manager.

Managed a team of IT professionals providing the tier I, II, III desktop, mobile device and peripheral service, repair and request fulfillment for the campus. Also supervised management of the Help Desk, which provides tier I support via phone, email and walk-in service for 140+ lines of business, including repair of student, faculty and staff personal computers. These groups are an authorized warranty repair facility for Dell equipment

Computer and eLearning Instructor. Taught classes at the associates level. These classes lead to a degree in computer information systems and industry certification.

Programmer and GUI developer - coded drivers for satellite and broadcast equipment and developed graphical user interfaces for control systems.

Project manager for the refit of US Navy nuclear submarines, responsible for multi-million dollar projects scaling from 70,000 to 150,000 man/hours per month.