Steve Miller Email & Phone Number

Chicago, Illinois, Us

Akron, Ohio, Us

- Directed and mentored a cross-functional organization of 23 directors, managers, data engineers, and analysts, fostering a culture of innovation and business stakeholder collaboration over a $35MM annual data budget.- Launched a new centralized cloud data fabric architecture, transitioning 500+ legacy data environments to a scalable data fabric universe, resulting in a 27% efficiency gain in future development and operating costs.- Shipped Customer Master Data Management to enable highly personalized marketing efforts, connecting first-party customer data to an Adobe CDP platform and reducing processing time from 4 weeks to real-time.- Pioneered a large language model process for customer sentiment analysis, processing 1.5MM+ surveys annually and delivering analytical tables and executive-level summaries on prior-day customer surveys.- Scaled an AI Service Layer integrated with the data environment, enabling secure and compliant utilization of AI services on first-party data, ensuring GDPR and CCPA compliance.- Contributed to authoring Artificial Intelligence Corporate Policy and best practices, ensuring the safe and effective adoption of automated text and code generation processes.- Expanded and mentored the organization from 14 to 23 FTE, managing up to 25 contractors.

New York, New York, Us

- Led and mentored a high-performing cross-functional team of 8+ data engineers, analysts, and architects, fostering collaboration and driving innovation.- Optimized and consolidated data from major global mergers across AWS, Google Cloud, and Microsoft Azure platforms, ensuring uninterrupted data accessibility and global data governance standards.- Developed and implemented an analytics training program to upskill 12+ cross-functional teams, enhancing competencies in requirements gathering, error tracing, and executive-level presentation skills.

New York, New York, Us

Redwood City, Ca, Us

- Managed and mentored a four-member data team in marketing, financial, product, and operational data insight initiatives for an online commerce start-up.- Designed a large language model to drive accuracy in sentiment analysis, scoring, and tagging over 500K customer surveys to extract actionable insights and drive repeat customer purchases.- Mentored development of a sales prediction model, improving accuracy from 16% to 4% daily.- Provided customer journey and multi-channel attribution analysis to identify bottleneck opportunities in the B2C sales web acquisition process.

Cupertino, California, Us

- Optimized analytical processes and formulated large-scale comprehensive models to derive mission-critical insights from product data spanning 200MM+ iPhones annually, addressing factory and field failure requests.- Represented the "human" in a human vs. machine innovative process, leveraging machine learning and data automation techniques to generate a 100x increase in commonality analysis efficiency, driving substantial productivity gains in factory failure analysis.- Earned executive recognition for redesigning and delivering impactful presentations on factory failure analysis to senior leadership, covering 43+ distinct production issues, contributing to a 1.5% reduction in overall factory failure rates.- Mentored a "Data 101" training program to foster cross-functional collaboration with Hardware Engineering stakeholders, establishing streamlined project management delivery processes and enhancing customer experience through upskilling new Data Analysts and Data Scientists.

Houston, Texas, Us

Supervised and coached a cross-functional team of 14 data professionals, including analysts, engineers, and managers.- Achieved $1.5M in service cost savings via service quantifications and comparison analysis across 23 local regions.- Revitalized and upgraded the data warehouse and associated reporting tools for Finance, Marketing, and Operations.

New York, Ny, Us

I was progressively promoted to AVP of Vendor Management from Analytics due to achievements in optimizing data to drive operational excellence. I helmed a $17M service contract for the 3.6K+ Chase Retail ATM network.- Secured $250K in annual savings for ATM Operations.- Designed, deployed, and maintained a new automated data reporting process.- Championed continuous improvement initiatives in vendor performance. - Utilized quantitative analysis to reduce time and materials costs by 17%.

Columbus, Ohio, Us

New York, Ny, Us

Provided hands-on supervision for a 13-member financial team that delivered advanced investment strategies to JP Morgan Chase employees and small business owners. Placed in the top two out of 52 advisors in first year in revenue.