Carried out all facilities duties across a head office location, supporting 55,500 sqft of office space spanning across 8 floors including basement, hosting in excess of 400 employees. Worked closely with the facilities team and facilities manager to develop & provide excellent customer services to all our internal customers to agreed SLA. Provided comprehensive meeting support, including room booking, setup, catering arrangements, ensuring setup and cleanup after meetings and events.Organised incoming mail for distribution and dispatched outgoing mail efficiently.Identified and rectified cleaning deficiencies across the facility, ensuring a clean and hygienic environment.Managed the cleaning contact / waste management process on a day to day basis to agreed SLA Conducted monthly cleaning review meetings and record all action points raised to build audit information Managed internal and external storage & ensured all material disposed of to agreed policiesConducted 6 monthly review meeting with our approved external storage supplier and documented any action points raisedConducted 6 monthly review meeting with Royal Mail and documented any action point raised Ensured all Health & Safety is updated with relevant training completed (evac + chair, stairclimber, fire marshal & first aid 1st time / refresher) is completed prior to existing expiry datesManaged and dealt with out of hours emergencies including escape of water, cleaning and recommissioning to ensure business as usual.Carried out weekly fire bell test, fire marshal duties, and ensured all documentation was logged and kept updated,

Responsible for the day to day running of stationery, cleaning, security, internal & external storage & carried out internal moves & changes to agreed SLA’s.Logged and completed helpdesk requests to agreed SLAActed as Head / Senior Fire marshal with responsibility for coordination of evacuations, training drills and communication including post drill debriefing, training fire marshals. Introduced and delivered six month desktop training exercise, including scenarios, to ensure full awareness and management of emergency situations. Managed team within the Post Room ensuring timely delivery of incoming and outgoing mail items and scanning of documents to meet agreed timescales.