• Responsible for all aspects of aftermarket sales, marketing and customer service.• Hire, train, evaluate customer service, sales and service personnel.• Staff of 14 personnel including inside/outside sales, service and technical support.• Prepare and present monthly sales reports for corporate review.• Work with corporate marketing department to develop effective marketing campaigns.• Research and implement web-based customer service case creation and management software. (Salesforce) (Salesforce Service Cloud)• Create and maintain automated task, rules and macros within web-based customer service software.• Train reporting employees and division employees on web-based customer service software.• Customer account management with focus on primary decision maker for aftermarket purchases.

• Research and implement online project management system - 37 Signals Basecamp• Coordinate and lead monthly corporate division aftermarket “best practices” meeting.• Present sales strategy and train sales staff on company policies, vision, and goals.• Assist accounting department with collection of past due accounts.• Market to existing and potential customers using web based email campaign management• Maintain detailed customer quotations and proposals using various modern electronic documentation.

• Maintain specified sales goals and profit margin.• Responsible for implementing systems to raise profit margin % from 60% to over 70%.• IT department contributing volunteer• Safety committee member• Actively cold and warm call existing and potential customers

• Management of all electronic and mechanical machine components.• Outside/Inside sales of machinery, software and aftermarket equipment systems.• CAD, design, testing, troubleshooting, problem solving• Implemented use of world’s first 3D CAD solution - Solidworks• Production management• Customer account management• Outside Sales for Southeast Territory• Web and graphics development• Project Management

• Supervised 8 employees loading and unloading packages on delivery vehicles.

• Deployed on USS America CVN-66 and USS George Washington CVN-73, Aircraft Carriers• Managed aircrew life support equipment• Maintained aircraft life support equipment• Flight deck “troubleshooter” for related systems to ensure mission success.• National Defense Service Medal, Southwest Asia Service Medal w/ Bronze Star, Sea Service Deployment Ribbon, Navy “E” Ribbon, Armed Forces Service Medal, Nato Medal, Meritorious Unit Commendation, Good Conduct Medal