Steve Morrison Email & Phone Number

Edinburgh

Responsible for providing technical guidance and acting as subject matter expert on HP SAN solutions, Red Hat Linux, Hitachi Data Archiving and EMC networker Backup platforms to the Enterprise Service manager within the Infrastructure Management function in Tesco Bank. Provide technical leadership on operational service issues, incident and problem resolution. Review infrastructure designs, project deliverables and support requirements in conjunction with architecture teams, project and support teams in both the UK and India as part of implementation reviews ensuring that projects met stated technology and business requirements. Ensure that operational policies relating to audit requirements are met and carry out user entitlement reviews to ensure appropriate application of RBAC policies and entitlements.Currently seconded to Tesco Bank Windows 7 migration project with responsibility for the creation and delivery of standards relating to the implementation of operational use of Active Directory within Tesco Bank, covering infrastructure requirements, configuration of Active Directory and operational aspects such as Organization Unit structure, naming conventions for Active Directory objects and guidelines for the use of, and naming of Group Policy Objects.

Responsible for providing technical guidance and acting as subject matter expert on Microsoft Active Directory Domain Services, Microsoft Exchange 2007, Microsoft Office SharePoint Services 2007 and Windows Server 2008 R2 server within the Infrastructure Management function in Tesco Bank. Provide technical leadership on operational service issues, incident and problem resolution. Review infrastructure designs, project deliverables and support requirements in conjunction with architecture teams, project and support teams in both the UK and India as part of implementation reviews ensuring that projects met stated technology and business requirements. Ensure that operational policies relating to audit requirements are met and carry out user entitlement reviews to ensure appropriate application of RBAC policies and entitlements.

Edinburgh, United Kingdom

Acting within the capacity management function responsible for managing and addressing Tesco Bank capacity requirements against Citrix XenServer virtualisation platform, HP SAN and physical server environment comprising HP Blades, iSeries and OpenVMS infrastructure. Engage with architecture teams, infrastructure delivery managers and relevant service managers to produce effective and accurate capacity forecasting models. Provide technical assessment of potential capacity bottlenecks and offer potential solutions for resolution of problems.Responsible for managing the Tesco Bank capacity management process, performing analysis on capacity requests to facilitate project and BAU requirements against virtual, physical and storage requirements. Provide input into infrastructure forecasting activities to provide detailed estimates on capacity utilisation on SAN, virtualisation and data centre power requirements so as to enable forward planning based on historical trends and future pipeline demand.Produce reports detailing current capacity position covering storage, virtualisation, backup capacity and data centre power utilisation to senior management on a monthly basis.

Edinburgh, United Kingdom

Responsible for defining and creating operational processes and procedures used by teams providing operational support of core infrastructure components including Microsoft Active Directory Domain Services, Microsoft Exchange 2007, Microsoft Office SharePoint Services 2007 and Windows Server 2008 R2 server. Review infrastructure designs, project deliverables and support requirements in conjunction with infrastructure architects, technical project staff and support staff based in both the UK and India to ensure that delivered infrastructure meets stated design requirements, and is fully functional and supportable by appropriate teams prior to implementation.Responsible for the creation and delivery of operational standards relating to the use of Active Directory within Tesco Bank. Creation of documentation and procedures to better align Active Directory content with the Tesco Bank RBAC model. Thereby reducing timescales for user provisioning by simplifying the procedures used to create and modify access to resources within the Tesco Bank environment.The development of a number of reporting and management toolsets to provide required management information on Active Directory content using a combination of Visual Basic, PowerShell and C# programming languages where appropriate.Responsibilities include:Creation of operational support procedures for 3rd level support teams for Microsoft infrastructure components.Definition and implementation of design changes to Active Directory Domain Services infrastructure to meet changes to operational security requirements.Provide consultancy and technical leadership to Infrastructure Management service managers and support teams for Microsoft technology platforms.Providing reporting on Active Directory to infrastructure and security service managers to demonstrate internal processes are being followed and to ensure compliance with both internal and external audit requirements.

Management of a team of up to 16 technical staff providing 3rd level support within the Desktop Infrastructure Services support function covering approximately 110,000 desktops and 1,200 servers geographically spread across the United Kingdom and across multiple Royal Bank of Scotland business units such as Churchill, Lombard and core head office functions.Responsibilities included:Workload planning, addressing resourcing requirements in response to both short term day to day operational needs but also the delivery of longer term strategic service improvement projects.Delegation of work to appropriately qualified resources within the team, ensuring the best use of available skills and resources to meet state requirements.Design and implementation of both tactical and strategic solutions to service impacting problems.Reviewing project designs and implementation plans against defined technical and operational standards to ensure project deliverables meet RBS production standards.Engaging with project teams throughout project lifecycle to ensure project deliverables are appropriate and that arising issues can be dealt with in the appropriate manner.Consultancy on the delivery of solutions relating to file, print and desktop services.Responsibility for the definition, creation and maintenance of standards defining the delivery of infrastructure solutions within our scope of responsibility.Manage the recovery of service impacting issues ensuring the recovery of service provision whilst ensuring that any solutions meet strategic, operational and security requirements.Manage the personal development of team members, providing the appropriate opportunities for training and career development.

Act as technical lead within Platform Management team for desktop and server platforms within the RBS Retail environment and middleware solutions.Responsibilities included:Engagement with business areas to understand technical requirements with a view to defining appropriate technical solutions to deliver against these requirements.Definition, creation and maintenance of standards defining how technology platforms should be delivered within RBS.Review and operational sign-off against any projects implementing solutions within the RBS Retail environment.Influencing colleagues within Strategy & Architecture teams in terms of future technology selection and assisting with design and delivery of suitable proving projects.Key deliverables included:Migration from legacy IBM OS/2 based Retail solution to Microsoft Windows 2003 server and Windows XP desktop solution. This covered some 2,200 branches and in excess of 40,000 workstations.Microsoft SNA Server based solutions for applications that delivered mainframe hosted application data to desktop applications.Delivery of Microsoft SNA Server solution that provided mainframe printing to Windows attached network printers.

Acted as technical lead within the Retail Base Platform team responsible for base infrastructure deployed across RBS branch.Responsibilities included:Build design, integration and deployment of OS/2 operating platform deployed to RBS branch network.Implementation of OS/2 based infrastructure for deployment to 1,600 Natwest Retail branches post RBS purchase of Natwest Bank.Hardware evaluation and selection for desktop and server, peripheral devices such as printers, card readers and screens for deployment to RBS/Natwest Retail branch network.

Responsible for design, implementation and 3rd level support activities within the base platform team within the RBS 'New Branch' project responsible for delivering an OS/2 based client-server solution to the RBS branch network.Responsibilities included:Hardware evaluation and selection for both server and desktop hardware, together with development of appropriate automated OS/2 core operating system builds for delivery to 650 RBS Retail branches.3rd level support, acting as point of escalation for 1st and 2nd level support teams for day to day incidents. Development of appropriate documentation covering hardware and OS/2 design, configuration and support with the documentation being accredited to ISO 9000 standard.

Carried out a number of roles within the company; joined as junior operator within the Computer Services department with responsibility for running various batch jobs on IBM and ICL mainframe systems.Then moved into mainframe development role with responsibility for the development of mainframe COBOL code which subsequently gave rise to opportunity to move into EPOS team writing COBOL code on IBM 4690 EPOS terminals using OS/2.Exposure to OS/2 then led to move into Technical Services department with responsibility for desktop and server infrastructure on Compaq hardware running Windows 3.1 with OS/2 1.3 LAN Server backend.