Steve Norman Email & Phone Number

Services offered by Optimize Overhead LLCValue-Based Cost OptimizationEffective overhead cost optimization results from concentrated delivery of customer-defined value. Value will defend cost or expose it.Business Process ImprovementThere are five measures of any effective business process: value, cost, speed, performance and data quality.Automation Planning and Governance and AI Productivity EnhancementAt least 50% of all office tasks can and should be automated. Deliver executive and staff training to incorporate AI into day-to-day tasks to substantially increase work capacity.Organizational Cost AnalysisTraditional organizational structures are a significant contributing factor to suboptimal overhead costs. Cross-functional teams are vital to G&A optimization.Productivity MeasurementEvery overhead team should have productivity/performance KPIs and be able to quantify the cost of their services.Agile problem-solving workshopsHand's on training for executive and management teams to learn and launch agile solutions.For a free consultation, please call 915.238.3072 or email steve.norman@optimizeoverhead.com.

El Paso, Tx, Us

Lead strategic and change management initiatives using agile methodologies, delivering solutions for revenue enhancement, cost optimization, business process improvement and automation, and employee engagement.➢ Crafted comprehensive cost optimization and enterprise technology plans and established governance structures.➢ Deployed all aspects of a robust RPA program within multiple functions, building out a governance model (featured by Gartner research) and center of excellence (CoE) to facilitate both CoE development and citizen development.➢ Deployed agile change management and business process teams to optimize performance and execution➢ Created a comprehensive system for monitoring and reporting strategic initiatives ➢ Designed and implemented a leading edge management system which captures and reports internal service quality➢ Developed a process to report internal cost of service in order to manage overhead costs➢ Championed technology and automation initiatives including Robotic Process Automation (RPA), Smart Home technology, Business Intelligence (BI), and Geospatial Information System (GIS).

El Paso, Tx, Us

Led the senior management team to operate with minimal hierarchy so decision making was nimble, yet well informed. Established strong internal communication and collaboration to support vital organizational efforts.Results from concentrated, purpose-driven approach included improved portfolio-wide occupancy, healthier NOI, dramatically reduced employee turnover and right-sized corporate costs.

El Paso, Tx, Us

Assembled and managed a support team that served the asset management and operations functions of a military real estate portfolio during a period of high growth. Successfully integrated the operations of 15 newly acquired properties, facilitating all aspects of integration including training, IT, accounting, and employee onboarding. These series of acquisitions doubled the size of the portfolio, increasing its value to $2 billion.

El Paso, Texas, Us

Led a support team that served and assisted construction project managers and developers whose combined construction backlog reached $2 billion.Facilitated and managed construction risk management, including bonding, builders risk and sub guard.Developed and delivered internal customer service training designed to improve internal communication and collaboration to 160 employees spanning 10 corporate departments.

Us

Managed all functions of accounting and finance for a multinational food manufacturing, packaging and distribution company. Facilitated and strengthened internal service interfaces with warehousing and logistics, purchasing, manufacturing, and sales.Implemented an inventory system for manufacturing and warehousing at a new production facility in Cd. Juarez, Mexico.

Toronto, On, Ca

Served both national and international clients from a broad range of industries including manufacturing, real estate, medical, retail, and state and local government. Delivered assurance and consulting services, as well as, M&A and IPO support.