With over 3 years of experience in IT support and a proven ability to lead successful projects, I bring a blend of technical expertise and project management skills to deliver impactful solutions. I excel at optimizing IT operations and driving project success from concept to completion, ensuring results that align with business goals.💡 As a Project Manager, I specialize in managing cross-functional teams, delivering projects on time, and within budget. From technology rollouts to process improvements, I lead with clear communication, effective planning, and collaborative problem-solving to ensure project success.🔧 As an IT Support Specialist, I focus on troubleshooting complex technical issues, maintaining IT infrastructure, and ensuring business continuity. With hands-on experience at Kenya Ports Authority, Techbiz Limited, and Foundation Friends of the Port Reitz School, I’ve honed my skills in system management, network administration, and delivering exceptional user support.Key Skills & Expertise:Project Management:Project Planning & Scheduling: Creating timelines, defining project scopes, and setting clear milestones for on-time delivery.Team Leadership: Managing cross-functional teams, ensuring collaboration, and driving results.Risk Management: Identifying and mitigating project risks proactively.Stakeholder Communication: Keeping stakeholders informed and aligned with clear, consistent updates.Budget & Resource Management: Overseeing project budgets and resources to ensure cost-effective execution.IT Support:Technical Support: Skilled in troubleshooting hardware/software issues, minimizing downtime, and providing user support.Network & System Administration: Managing networks (routers, VPNs), and administering Windows/Linux servers.Help Desk Management: Using tools like ServiceNow and Zendesk to track and resolve tickets efficiently.Database Management: Administering SQL, MySQL, and Oracle databases to ensure data integrity and performance.Software Installation & Configuration: Deploying software applications and providing user training.With a focus on delivering results, I bridge the gap between technology and business to ensure projects are executed efficiently, IT systems are optimized, and users are supported effectively.If you’re looking for a proactive, results-driven professional who can lead projects and deliver exceptional IT solutions, let's connect!🌟 #ProjectManagement #ITSupport #TechSolutions #Cybersecurity #ProjectExecution #HelpDesk #NetworkAdmin #Leadership #Agile Odongosteve9@gmail.com
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Creative AssistantExplosifyMombasa County, Kenya
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VolunteerFoundation Friends Of The Port Reitz School Feb 2023 - Feb 2024Mombasa County, Kenya• For IT Support: • Technical Assistance and Issue Resolution: Achieved an average resolution rate of 90% for hardware/software issues reported by end-users within a specified timeframe.• System and Network Operation: Maintained an average uptime of 99.5% for computer systems and networks, ensuring minimal disruption to business operations.• Troubleshooting Efficiency: Reduced average resolution time by 15% through the effective utilization of troubleshooting skills.• Proficiency Demonstration: Scored an average of 85% or higher on proficiency assessments in hardware, software, and networking principles.• Application of Theoretical Knowledge: Successfully applied theoretical concepts from a Management Information System degree to resolve 75% of practical IT support tasks on average.• For IT Data Entry: • Data Accuracy and Completeness: Maintained an average data accuracy rate of 98.5% and ensured completeness in databases/spreadsheets.• Quality Checks and Error Rectification: Conducted weekly quality checks, identifying and rectifying an average of 10 errors per check, resulting in improved data integrity.• Proficiency in Data Manipulation and Database Management: Demonstrated proficiency in data manipulation and database management tools, achieving an average proficiency rating of 3.5 out of 5.• Attention to Detail: Achieved an average accuracy rate of 97% in data entry tasks by consistently applying attention to detail.• Application of Data Handling Principles: Successfully leveraged understanding of data handling principles from a Management Information System degree to streamline data entry processes, resulting in an average efficiency increase of 10%.• Previous Role Performance: Received commendation in a previous role for excellence in data entry tasks and database management, contributing to the overall efficiency of the team on average. -
It AssociateTechbiz Limited Apr 2022 - Dec 2022Mombasa, Kenya• Researched and identified solutions for software and hardware issues thus reducing the average time by 10% within the first six months through improved familiarity with troubleshooting resources.• Diagnosed and resolved technical issues, including account setup and network configuration, with an average resolution time of 45 minutes per ticket.• Properly escalated unresolved issues to appropriate internal teams within 1.5 hours of diagnosis.• Followed up with clients post-troubleshooting, ensuring an 85% satisfaction rate regarding IT system functionality.• Utilized internal database or external resources to provide accurate tech solutions with at least 70% of cases, documenting successful solutions for future reference.• Effectively prioritized and managed an average of 8 open issues simultaneously, ensuring timely resolution.• Maintained positive relationships with clients, resulting in an average client satisfaction rating of 4/5.• Prepared accurate and timely reports on technical issues, achieving an average report accuracy rate of 90%.• Completed structural cabling and Fiber Installation surveys at Coastal Bottlers, and conducted service maintenance of computers and servers, including system automation at United E.A warehouse, contributing to enhanced operational reliability and productivity. -
It SupportKenya Ports Authority Jan 2020 - Mar 2020Mombasa, Kenya• Coordinate day-to-day activities across 3 teams, achieving 90% adherence to project timelines and milestones.• Produced functional and technical application documents with accuracy and completeness. • Installed and configured computer hardware, software, systems, networks, printers, scanners, and more Planning and undertaking scheduled maintenance upgrades upon agreed timelines with 100% accuracy. • Evaluating the needs of the company and choosing the most suitable software, hardware, and other IT requirements. • Manage stocks of equipment, consumables, and other supplies, maintaining accurate records and achieving 95% inventory accuracy. -
It SupportSpiceworld Technologies Ea Ltd Jan 2018 - Dec 2019Mombasa County, Kenya• Issue Resolution Time: Strived to resolve network issues promptly, aiming to meet or slightly exceed industry standards as I learned and grew in the role.• Installation and Configuration Efficiency: I aimed for accurate assistance in installation and configuration tasks, with a focus on learning and improving accuracy over time.• Cross-functional Collaboration: Begun by actively participating in cross-functional projects and gradually contributed more effectively as I gained familiarity with the team dynamics and project requirements.• Performance Monitoring and Reporting: Started by familiarizing myself with monitoring tools and generating basic reports, with a focus on improving accuracy and insights provided as I gained experience.• User Account Administration: Learned and adhered to established procedures for user account administration, ensuring accuracy and compliance with security policies.• Security Implementation: Started by following established security protocols and gradually contributed ideas for improvement as I became more familiar with network security best practices.• Documentation and Knowledge Sharing: Begun by diligently documenting my tasks and gradually expanded the depth and clarity of my documentation as I gained insight and expertise in network systems.
Steve Odongo Education Details
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Kabarak UniversityInformation Technology
Frequently Asked Questions about Steve Odongo
What company does Steve Odongo work for?
Steve Odongo works for Explosify
What is Steve Odongo's role at the current company?
Steve Odongo's current role is Creative Assistant.
What schools did Steve Odongo attend?
Steve Odongo attended Kabarak University.
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