Steve Ogburn Email & Phone Number

Mobile, Alabama, United States

Toulouse, Occitanie, Fr

The driving force as a workstream lead in a site expansion project overseeing eight different work packages success for on time delivery for deliverables. Support the client by steering major Projects and Programs, managing Project Portfolios, improving maturity and efficiency of PM Organizations, and addressing business transformation and change management initiatives.

Lit and Dark services (Managed, Ethernet, wavelength and Etc..) delivery from contractual sale to service turn up and achieve customer commitment dates, and platform install and upgrades. Track major service delivery milestones (such as Design Completion, Fiber Provider Agreements, OSP Permitting, Aerial pole attachment & Make-ready, Leasing, NTPs, etc.) and work with the individuals in each market to ensure these tasks are completed consistent with the forecast.

Englewood, Colorado, Us

Facilitated communication and coordination among projects between Engineers and Stakeholders. Building professional relationships between internal teams to ensure the success of various multi-level projects. Planed and implemented programs for customer equipment and platform install and upgrades.

Englewood, Co, Us

Support market implementation of America’s first cloud-native 5G network by establishing, standardizing, and syncing core processes across transport implementation teams, SLAs, and vendors. Create policies and procedures as needed to improve clarity and efficiency. Facilitate consistent communication with up to 50 transport implementation specialists and several vendors to ensure circuits are delivered on time. Serve as first- and second-level responder for transport implementation specialists, providing assistance in real-time with problem resolution and vendor escalations. Contribute to management reports on progress of network implementation.

Englewood, Colorado, Us

Facilitated communication and coordination among projects between Engineers and Stakeholders. Building professional relationships between internal teams to ensure the success of various multi-level projects. Planed and implemented programs for customer equipment and platform install and upgrades. ▪ Support network implementation of WOW’s backbone services

Denver, Colorado, Us

I moved into an internally-facing role supporting circuit designers in translating designs into layouts because I was interested in learning more about the technical aspects of managed wavelength services delivery. I supervised vendors and worked with other PMs to ensure orders were completed on time and within budget. This role required continuous learning, the ability to solve problems in real time, and capacity to perform work both independently and as part of a dispersed team of field technicians and project managers.A few highlights:• Organized work to handle heavy production levels and developed and applied knowledge of optical transport technologies and technical specifications, testing, and link engineering fundamentals.• Tracked all active implementation orders and their dependencies with a readout on their specific timelines; reported on metrics and SLAs to executives and to the service delivery team.• Served as network project point-of-contact.• Implemented ancillary projects and work-arounds to ensure adequate bandwidth and solve anticipated and emerging issues with circuit capacity—managed project resources, created work outlines, and maintained close contact with field engineers to ensure equipment was tested and verified.

Denver, Colorado, Us

Recruited to Zayo by a former colleague, as part of the Service Delivery team I drove optimal productivity and efficiency of managed wavelength services delivery by coordinating and tracking complex system dependencies and organizing information flows and interactions across various internal teams including business development, sales, finance, service delivery, and operations. I managed project budgets and oversaw and managed all project resources and assets. Very quickly I was handpicked to resolve issues escalated to executives in recognition of my performance and workload capacity.In this role, I also interfaced directly with clients and provided them with regular project updates. One of my key team accomplishments was setting up a new, automated system to facilitate tracking of customer communication.

Broomfield, Colorado, Us

Before Century Link bought out Level 3 in 2018, they were the world’s leading telecommunications company and the backbone of the internet. In my last role at Level 3, I organized and tracked resources, assets, and personnel and coordinated multiple departments and functional teams to deliver services to customers including call centers and large tech companies. After being promoted from Project Coordinator in early 2016, I took on additional responsibility for internal functions including project planning, budgeting, scheduling, and reporting. In communicating project scope to the teams, I established clear expectations and ensured program milestones and objectives were met. I also took part in circuit design and coordinated provisioning, engineering, and activations of new service. Finally, I solicited and tracked project updates and worked closely with the designer(s), project managers, and other internal team members to proactively resolve issues and roadblocks.• Supported high-volume workload of up to 140 installations. Onboarded customers, provided status updates via phone and email, and managed project and customer data.• Evolved into leadership role with immediate team of 9 project managers; served as point-of-contact for escalations and trained onshore and offshore project managers.• Reduced escalations to management by taking an active role in building a cohesive team, opening up lines of communication, and influencing the culture to practice self-sufficiency and extend support to team members.• Shaved days off installation and network augmentation timelines by streamlining redundant and legacy procedures.• Significantly reduced order acceptance duration from 5 days (documented by SLA) to an average of 2 to 3 days.• Boosted customer satisfaction and ROI by consistently completing projects in <30 days versus 45 days (documented by SLA).

Techtronics installs and services physical security systems including access control, burglar alarms, camera surveillance, network cabling, and sound/paging systems. I was hired as an Installation Technician and in 60 days was promoted to lead out-of-state projects with expanded project management responsibilities. I traveled extensively throughout several U.S. states, pulling incredibly long shifts. I managed complex security installations from start to finish and consistently met aggressive project deadlines. While onsite, I served as first and primary contact with clients including power and tech companies, schools, commercial businesses, and medical offices.

Master Of Business Administration - Mba, Project Management

Organizational Management, Business Administration And Management, General