Stephen E. Ogletree Email & Phone Number

Saint Clair Shores, Mi, Us

St Clair Shores, Michigan, United States

Dearborn, Michigan, United States

Washington Dulles

Jfk

Allen Park, Michigan, United States

Owned and operated a successful agency specializing in multi-line insurance products. Supervised an administrative inhouse staff of two. Maintained full P&L, risk management, payroll and advertising responsibilities. Realized steady business growth over the past year.• Established and developed a successful insurance agency. Territory primarily encompassing Michigan, Ohio, Colorado, Florida and Texas.• Achieved sales success through an informational, knowledgeable sales approach, and a focus on customer satisfaction, striving to “educate” the consumer while building professional relationships through strong interaction skills and sound investment advise.

Greater Detroit Area

My increasing levels of responsibilities to include management of airport terminal and facilities including contract management, procurement and operations and maintenance. My specialty areas include Baggage Handling Systems with focus on security screening and implementation of a new MIT system within the BHS. Other responsibilities include project management, oversight of ground ramp tower, jetbridges, GSE fuel tank farms, pre-conditioned air systems, ground power systems and other equipment systems. I am responsible for maintaining a schedule of regular preventative maintenance of the entire terminal facility, create monitoring systems or programs to detect problems and solve problems in the terminal as early as possible. I am accountable for working with both airlines and airport authority and responsible for budget management to include procurement and contract management to ensure the maintenance team will have adequate funds, by calculating and comparing costs for required goods or services to achieve long-term preservation of the asset value.

As a Deputy Station Manager, I was responsible for monitoring all aspects of the airport operations to achieve and maintain high customer service standards. I oversaw the day-to-day airport operational activities and service delivery by the ground handling supplier to achieve the desired customer service and operational performance outcomes for the airline. I was accountable for VIP and customer satisfaction and maximized excess baggage and ticket sales revenue. I can work harmoniously in an international, dynamic and multicultural environment. I have guided and developed staff while maintaining a motivated and disciplined workforce and worked daily with US Customs and Border Protection agency, along with local TSA management in all aspects of Customs and security operations in an international flight operations setting.

During my tenure, I was responsible for the overall management and daily operations for controlling the execution of the airline schedule and finding the best solution when a disruption to the schedule occurred. I was reporting directly to Director, SOC. I have created, developed and managed a new department within SOC for the re-booking of all customers affected by Irregular Operations and coordinated immediate operational issues among staff members, including Operations Managers, Air Traffic Control Managers, Crew Scheduling Managers, Maintenance Operations Managers and Customer Operations Managers. I have responded appropriately to aircraft in-flight or ground emergencies or urgent issues as they arose. I have a proven ability to find creative solutions to operational problems and the ability to adapt to organizational change in a positive manner and work to tight deadlines. I oversaw the entire SOC daily operation to include ensuring pass downs are complete, daily team briefings, Executive briefings, weather issues, staffing, recruiting, equipment, safety concerns, and irregular operations and planning of company operations, to include operational route assessment.

Chicago, Illinois, United States

Responsible hands-on supervision of the ground-handling staff for Nippon Cargo Airlines B747 operations at ORD. Responsible for coordinating and monitoring the work assignments of ground crew staff with regard to loading, unloading, securing and staging aircraft cargo.• Directed ground crews in the loading, unloading, securing and staging of aircraft cargo• Determined the quantity and orientation of cargo.• Ensured cargo was distributed in a manner to maximize space distribution on the aircraft.

Greater Chicago Area

Provided expert guidance and innovative solutions for individuals and businesses in the areas of retirement planning, insurance and investment services, estate planning, business planning, education funding, and employee benefits.

Chicago, Illinois, United States

I was responsible for the management of the ramp and baggage handling in an airline hub environment, managing a staff of 6 managers, ten supervisors and 350 agents. I have reported directly to the Airport Hub Manager, ensured that the ramp operations were executed safely and efficiently, and with consistent delivery of high-performance standards while maintaining excellent working practices. I drove the conversion of an aircraft ground-handling contract from a vendor to self-handling resulting in annual savings in access of $1,750,000. I oversaw the attainment all operational goals by ensuring the availability of equipment and supplies. I was accountable for Airport ramp safety and accident prevention. I have ensured compliance with all applicable corporate regulations about ramp operations and exercised budget oversight for all Hub ramp operations with an annual budget of $10.2M.

Fort Lauderdale, Florida, United States

B.S., Aviation Management

Activities and Societies: President, Student Chapter, George AFB, AAAE

A.A.S., Electronics