Steve Ogunjimi Email & Phone Number

Toronto, Ontario, Canada

• Provide customer support and account management to clients
• Respond to queries, complaints, and requests from clients via phone, email, or in person
• Build positive and long-term relationships with clients by understanding their needs and preferences
• Cross-sell and upsell additional products and services that can benefit the clients
• Maintain records of all contact with clients using CRM system
• Solicit for referral from customer and keep up with customer regularly

Quebec, Canada

• Built rapport with clients to identify their needs and sell life insurance solutions as per quality call flow and sales guidelines.
• Advised clients on optimal coverages and policies and identified and capitalized on cross-selling opportunities based on their needs.
• Served as a key liaison between insurance companies and clients and delivered stellar services to maximize satisfaction and retention.
• Recommended the purchase of annuities as relevant, interviewed prospects to gather key data, and continuously expanded client base.
• Built trust-based relationships with team members and clients and leveraged Salesforce to facilitate communication and collaboration.

Lagos, Nigeria

• Engaged with clients in all areas of the branch and in the community to uncover banking needs and identify sales/referral opportunities.
• Leveraged cutting-edge technology solutions to deliver compelling client presentations and memorable experiences translating into sales.
• Responded to inbound calls, using active-listening and people skills to build rapport and recommend solutions based on client needs.
• Took ownership of resolving and preventing client banking issues and maintained positive relationships with valuable partners..
• Prospecting new Commercial Banking, Small Business client and relationship Management
• Leveraged sales enablers, including sales planning, prospecting, and pre-call planning tools in order to acquire new clients and generate leads.

Lagos, State, Nigeria

• Sold the bank’s array of financial solutions to commercial clients with a focus on meeting all their needs and facilitating transactions.
• Reviewed and analyzed accounts that qualified for migration from SME, trader account, and unregistered customer trading in their personal names to commercial segment, successfully increasing the number of borrowing.
• Assessed clients’ financial projections and business plans before presenting loan requests to the bank’s regional credit department.
• Supported deployment of E-business solutions and POS terminals in the region, increasing their number from 35 to 80+ in 8 months.
• Played a pivotal role in meeting the collective target of answering 80% of calls within 20 seconds, with 70%-85% quality scores.
• Strategically acquired large commercial accounts from outside the region to help the balance sheet of the region’s smaller-sized SMUs.

Certificate Of Recognition, Professional Exellence In Financial Services, Distinction

Pmp, Project Management

Bachelor'S Degree, Banking & Finance