Steve Otto Email and Phone Number
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Steve Otto personal email
Steve Otto is a Vice President of Operations and Customer Engagement at MightyRep. He possess expertise in team building, management, customer service, microsoft office, sales and 12 more skills. Colleagues describe him as "I have had the opportunity to work with Steve, as a client of mine, and have continued partnering with him for over 8 years. Steve has been an incredible partner in the industry, and is very business-minded. I have witnessed Steve's exceptional problem-solving skills firsthand. His innovative thinking and creative approach to challenges have been invaluable in partnering to find unique solutions to complex QSR business problems (often directly tied to revenue) at Buffalo Wild Wings and at APi Group. Steve is excellent at building relationships with those who report to him, just as he would with executive leadership and peer groups - and even cross functionally, as he remains networked across the tech industry. Steve is highly trained in vendor management and selection. He creates a motivating atmosphere within any team, boosting morale and fostering a sense of camaraderie. Steve's ability to understand the technical landscape of an organization and provide thought-leadership has proven that he sets the bar high for his colleagues. With that said, it continues to be a true pleasure working with Steve due to his outstanding professionalism. He consistently demonstrates a high level of integrity, ethics, and respect towards those he partners with - while juggling multiple tasks and time-sensitive projects, and while working alongside stakeholders; he has always ensured timely delivery and successful outcomes." and "I met Steve when we were both in managment at Buffalo Wild Wings(BWW). Steve the Implementation Technology Manager at BWW and I was IT Director of Operations. Steve and his large team are responsible for deploying and supporting technology to over 1200 stores. Steve is the best at managing his team and mulitple demands with proper prioritization for his team. Steves' fantastic instincts made him an amazing partner to work with when things went well or if we had to work through issues. He is dedicated, intelligent and skilled, I would highly recommend the addition of Steve to any organization looking to add top talent. Steve will bring these same attributes and contributions to your company. If the opportunity arises I would look forward to working with Steve again as well."
Mightyrep
View- Website:
- mightyrep.com
- Employees:
- 2
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Vice President Of Operations And Customer EngagementMightyrepMinneapolis, Mn, Us -
Vice President Of Customer EngagementMightyrep Jun 2024 - PresentResponsible for developing and executing strategies to enhance customer satisfaction, loyalty, and advocacy. This role will oversee all aspects of customer engagement, from onboarding to long-term relationship management, ensuring that our clients have an outstanding experience with MightyRep.Strategic Leadership: Develop and implement a comprehensive customer engagement strategy that aligns with MightyRep’s business goals and objectives.Customer Success: Oversee the customer success team to ensure customers achieve their desired outcomes and maximize the value of our products and services.Customer Onboarding: Design and manage an effective onboarding process to ensure a smooth transition for new clients.Customer Experience: Continuously improve the customer journey by identifying and addressing pain points, gathering feedback, and implementing best practices.Retention and Loyalty: Develop programs to increase customer retention, loyalty, and advocacy, including rewards programs, customer appreciation initiatives, and regular engagement activities.Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other departments to ensure a cohesive approach to customer engagement.Data-Driven Insights: Utilize data and analytics to track customer engagement metrics, identify trends, and make informed decisions. -
Senior Erp Implementation ConsultantBurger Consulting Group Jan 2022 - Jul 2024Chicago, Illinois, Us -
3Rd Level Support Operations Sme For CoinsApi Group Mar 2021 - Jan 2022New Brighton, Minnesota, UsProviding support for the rollout of COINS SOX-compliant construction software. Headed User Acceptance Testing (UAT) and Smoke Testing for their COINS ERP implementation. Played a major role in operational configuration setup, and creating end-user training documentation, along with creating use cases for testing. -
Senior Director Of Project ManagementKitchen Armor Mar 2019 - Mar 2020Irvine, California, UsProject managed large-scale and complex enterprise projects and initiatives in collaboration with executive management and cross-function leaders. Develop and maintain a working knowledge of all solutions, products, policies and procedures to ensure best practices.Evaluate and enhance program and project management workflows to maximize efficiencies.Oversee, analyze, and manage vendor performance using standard tools and processes, and develop and execute supplemental performance and cost metrics and reporting, including ROI -
Implementation Technology ManagerBuffalo Wild Wings Feb 2015 - Mar 2019Atlanta, Georgia, UsCreated strategic value stories, including cost benefits and/or process improvements to influence and drive change and improvementsDeveloped, operationalized, and rolled-out a highly effective Implementation Team from ground zero. Development Matrix which level-set responsibilities by grade level to ensure Procurement positions (35+ positions) were held to a consistent standard regardless of title, resulting in talent-focused thinking and provided better tools to track employee development. Created operations methodology for tracking enterprise initiatives, which resulted in 1200+ (600 Franchise) restaurants being completed on-time. Consistently and effectively drove projects, deliverables, and collaboration between cross-functional teams that improved end to end processes. Regarded as a strong advocate for change.Mentored direct reports and their teams through continuous change, how to think and act broader, and created a transparent environment to ensure positive employee engagement. Projects ranging from all genres of technologies: PCI Compliance Remediation, Splunk, EVM Solution, Loyalty Program, BDubs TV, Aloha POS, SSMS, Tripwire, Bit9, WSUS, along with a long list of other projects. -
Vice President Of ConstructionElara Homes, Inc. May 2010 - Feb 2015Led strategic planning, segmentation strategies and implemented key company initiatives. Drove significant program changes and gained buy-in from executive leadership resulting in process improvement and policy enhancements. Provided strategic leadership in managing all aspects of multi-million-dollar construction operations for this privately held residential construction company. Improved customer experience which drove a 300% increase in home building revenue.Increased referrals among high profile clients as a result of sterling personal reputation for exceeding client expectations and providing unparalleled customer service.Designed team’s project management and process methodology from ground zero. Led team through ambiguity resulting in high performing project management and process team that exceeded expectations. -
Owner / System Design / Integration ArchitectOttomatic Solutions, Inc. Jan 2003 - Apr 2010Led Startup Company in generating business from diverse industries as an authorized dealer, specializing in the hospitality sector for design, installation, and support of POS, CCTV, Phone, and AV systems. Maintained relationships and managing vendor partners to ensure the delivery of technology service and support programs.Interfaced with clients from “Cradle to Grave”, including design and installation. Developed service department protocol with direct oversight of hiring, training and supervising technicians and customer support staff. Engineered and maximized a Vendor Qualification process which improved turn times and reduced risk for internal and external business partners.
Steve Otto Skills
Steve Otto Education Details
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Anoka-Ramsey Community College
Frequently Asked Questions about Steve Otto
What company does Steve Otto work for?
Steve Otto works for Mightyrep
What is Steve Otto's role at the current company?
Steve Otto's current role is Vice President of Operations and Customer Engagement.
What is Steve Otto's email address?
Steve Otto's email address is st****@****ons.com
What schools did Steve Otto attend?
Steve Otto attended Anoka-Ramsey Community College.
What skills is Steve Otto known for?
Steve Otto has skills like Team Building, Management, Customer Service, Microsoft Office, Sales, Training, Project Management, Expertise In Multiple Point Of Sale Systems, Account Management, Integration, Process Scheduler, Proven Track Record Of Project Management At Multiple Sites.
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