Senior Sales Manager, Consumer Sales Ethos2020 – Present Referred by peer and recruited to Director role to transform the Customer Service function into a Sales and Revenue generation department. Direct reports are Managers.• Currently setting record breaking MoM sales.• Exceeding targets by 110% to 190%.Business-critical initiatives include:• Customized Salesforce driving speed to respond by 25% and connection to activation by 20%.• Partnered with Executive Management in identifying emerging technologies to determine impact on business needs. • Developed business case to apply technology to effectively meet Telecommunications and Information Technology needs and goals.• Created, implemented, and established long-term Information Technology requirements based on overall strategy for IT management and system integration.• Instituted a new compensation plan to transition staff from service to sales orientation.• Hired and trained 15 new agents.• Partnered with Revenue Operations to revamp the sales process including lead qualifying.

2016- 2021Senior Sales Manager (2018 – 2021) Senior Account Executive (2017 – 2018) Account Executive (2017)Solution Specialist (2016) Business Development Representative (2016)Earned continuous promotions with increasing responsibilities. Led, directed, and developed a team of more than 15 Top Producing Senior Account Executives. Products included Term, Simplified Issues, Variable Universal Life, Whole Life, and Accidental insurance. • Led AFLAC team to #1 ranking in sales.• Led the #1 sales team in company• Generated more than $6M in annual insurance premium.Business-critical initiatives included:• Built strong relationships with internal and external IT service providers to drive continuous improvement.• Led the outbound call center dedicated to following pre-qualified leads.• Managed team monthly production including reviewing prior day production, determining areas of opportunity, conducting personal daily coaching and issue resolution, morning huddles, application reviews, and report creation and analysis. • Provided monthly detailed production review for all Senior Leadership including setting production goals and strategizing performance development. • Interviewed, hired, and onboarded sales representatives.

Promoted to business-critical role training General Managers to be high performers. Supported the District Manager during new shop opening by handling shop issues and questions ensuring a successful launch.• Opened and personally managed a new store. Achieved the #1 earning store in the Company out of 300.• Interviewed, hired, onboarded, and trained 50 Associates for the grand opening.• Traveled across the US opening new franchise stores.• Conducted weekly calls to coordinate sharing and transferring of information with New Shop Opening Team encompassing the Market Manager, District Manager, General Manager and Support Team.

Earned promotion to Store Manager within 6 months. Identified, developed, and produced future leaders. Trained new Shift Leaders and Managers on People, Customers, Sales, and Profit.• #1 in executing new processes and products.• Promoted to higher-volume locations.• Increased front-line sales by 9% and backline/catering sales by 23% YoY.• Earned multiple awards including the “Highest Increase of Catering Sales,” "General Manager of 2013,” and • The “Best Overall Shop Performance.”