Steve Papps Email & Phone Number

London, United Kingdom

Commercial Manager, currently assigned to Network team• The Hays IT team are currently implementing a fully managed outsourced model. I was brought in to manage the change to a Supplier Management process for all voice, data and mobile services in the UK, with on-going links to Europe and the rest of the world• Written, managed and implemented company mobile service ITT, resulted in £300k savings and improved managed service for the whole Smartphone and tablet estate• Written and implemented Managed Network ITT for the Hays UK WAN/LAN services, the contract covers over 100 UK locations and 50 further worldwide branch offices with a value of over £20m. Fully managed the legal, commercial and some supplier functions of this project as Hays moved away from the incumbent supplier for this mission critical service. The WAN service ranged from dual MPLS resilient datacentre circuits with integrated hosted telephony to small ADSL locations with 2 staff• Implemented and outsourced the company voice support service, achieving huge service improvements for the business with no extra cost• Currently managing a companywide migration from traditional switch based voice telephone services to a fully hosted cloud solution to run alongside the Managed WAN • Improved data and voice invoicing from key network suppliers, thus greatly simplifying departmental budgeting• Achieved £1,000,000 worth of savings by in-depth analysis of the BT (and others) invoicing process• Written and negotiated several master supply agreements (frameworks for business) • Currently manage all Network contracts and supplier management process to ensure all suppliers adhere to strict service levels • Currently manage suppliers such as BT (data/voice), O2 (mobile/data), Redcentric (UK and European Data/Hosted voice), Tata (India/world-wide). At Yell managed BT, O2, Computacenter, HP, Morse, and Siemens. Experienced manager of both UK and Offshore suppliers and staff

IS Contracts, Procurement and Commercial Manager• Management of all IS contract negotiations. Recent achievements included; migration of company mobile phone contract, saving over £2m over a three year period. Negotiation of rate reduction from BT by merging contracts and costs. Pushing back and questioning unreasonable charges imposed by vendor software audits. Currently manage several multi-million pound outsourcing contracts such as outsourced Data Centre worth £6m P/A. Off-shore database and development support contract worth £2m P/A. UK wide desktop support contract worth £1m P/A. Mobile and fixed line telecoms contracts with a combined value in excess of £10m P/A.• Compilation, forecasting and management of a £60m IS Budget with 0.5% variance target each quarter. Variance achieved for the last 28 quarters. Close liaison with Finance to ensure all pre-payments, accruals, purchase orders and invoices are correctly coded, paid and managed.• Implementing an IS wide Supplier Management Process with formal SLA’s, KPI’s and measurements for supplier performance. This process saved the company in the region of £500,000 over the first 12 months by questioning the need for all contracts and removal of unnecessary clauses and services.• Management of all IS assets, including defining the management process from purchase through to disposal. This included maintenance, upgrades, change of type & location and depreciation. Yell now has an asset database that is 100% accurate with all locations, cost price, maintenance levels and upgrades included. • Management of all IS contracts to ensure they are valid, have a legitimate owner, renewed on time and cost justified. As a result of stringent contract management process the company has reduced the IS contract costs by over £2 million in the last 4 years.

1997-1999 Keltec Ltd, Bracknell - (Computer reseller) Technical Manager• Member of the strategic management team within the company (two directors & four managers).• Management of fifteen Senior Consultants, four Project Managers, and various contract resources, specialising in Installing Digital & Compaq solutions, including multi-million pound high-end Alpha systems in major City based financial institutions.• Regular client meetings and bid preparation for outsourced services and support contracts.• Scheduling of all installs, builds, pre-sales and client consultancy.• Overall management and responsibility for all on-site consultancy, working with NT, Exchange, Internet technology, UNIX, VMS, electronic trading systems and network design.

1995-1997 DS Group Ltd, Slough – (Computer Reseller) Technical Manager• Member of the strategic management team within the company (two directors & two managers).• Management of twelve senior consultants specialising in Network infrastructure, Design, Novell and NT System Management & Installation, Lotus Notes infrastructure build & design, email & Internet integration.• All group invoicing, budgeting and training plans.• Provide proposals and quotations for clients in all aspects of the consultancy team within the company.• Provide Pre-Sales advice and recommendation to clients where necessary.• Responsible for sourcing, interviewing and supplying outside contractor resource where required.

Pgce, Physical Education

Activities and Societies: President University Swimming Team Captain of Football team

Bsc, Maths, Stats & Or